Troubleshooting Microsoft Planner Issues: How to Fix Not Working

Step 1: Verify Service Status

Start by checking the Microsoft Service Status page. This will help you confirm if there are any ongoing issues affecting Planner or Teams.

Step 2: Exit and Restart the App

To clear minor glitches, properly exit the app and restart it. This action can remedy many temporary issues.

Pro Tip: Use Task Manager to ensure all Microsoft Teams processes are closed before restarting the app.

Step 3: Clear Teams Cache

Corrupted cache data may hinder Planner’s functionality. To clear caches:

• Close Microsoft Teams properly, then open the Run dialog by pressing Win + R.
• Type %appdata%\Microsoft\Teams and press Enter.
• Delete all files in the folder while keeping the necessary folders intact:
• cache
• databases
• GPUcache

After clearing the cache, reopen the app and log in to see if the issue persists.

Step 4: Use Outlook to Access Planner

If Planner fails to load, try accessing it via Outlook:

1. Open your web browser and go to the Outlook website.
2. Log in with your credentials.
3. Navigate to the “Groups” section and select the group linked to Planner, then click on the Planner tab.

This method provides a stopgap solution while troubleshooting the main app.

Step 5: Follow the Group’s Inbox

Ensure all group members have opted to follow the inbox, which keeps everyone updated about changes and issues:

1. Open Microsoft Teams and select the relevant team.
2. Click on the three dots next to the team name and choose “Manage Team.”
3. Navigate to “Settings” and ensure all members have selected the “Subscribe” option.

Doing this will facilitate better communication regarding team updates.

Step 6: Reinstall Microsoft Teams

If issues persist, reinstall Microsoft Teams. This step can resolve deeper problems:

1. Press Win + I to open Settings, then go to “Apps.”
2. Locate Microsoft Teams, click the three dots beside it, and select “Uninstall.”
3. Visit the Microsoft Teams download page, download the latest version, and follow the installation instructions.

Log in after installation to check if Planner operates normally.

Step 7: Submit a Support Ticket

If you’ve tried everything and Planner still doesn’t work, consider submitting a support ticket:

Contact your team administrator to raise an issue through the Microsoft 365 admin center’s Support section.

Is Microsoft Planner discontinued?