Fix Microsoft Planner Comment Not Saving Issue: 4 Effective Solutions
Key Notes
- Switching browsers can resolve immediate problems.
- Review and adjust your email rules for compatibility.
- Verify that your team email settings permit commenting.
How to Troubleshoot Microsoft Planner Comments Not Saving
Experiencing difficulties with Microsoft Planner not saving your comments can disrupt team productivity. This guide provides effective troubleshooting methods to resolve this issue and enhance team collaboration.
What to Do When Comments in Microsoft Planner Aren’t Saving
Step 1: Modify Email Rules
Adjust your existing email rules to ensure they do not inadvertently filter out Planner comments.
- Select the appropriate rule and choose Edit rule conditions.
- Select Except if, then choose the Message header. Select Matches these text patterns.
- In the text entry, input both X-MS-TrafficTypeDiagnostic and EE_PlannerComment.
- Don’t forget to save the updated conditions.
Pro Tip: For optimal results, regularly check the Message Trace in the Exchange Admin Center for any glitches during message transmission.
Step 2: Assign the Task and Reopen
Reassigning the task can refresh the comment functionality.
- Access your Microsoft Planner and select the task in question.
- Click on the Assign button and select the appropriate member.
- Exit the task by clicking outside or selecting the X button.
- Reopen the task to verify if the comments are now appearing.
Pro Tip: Loosening permissions temporarily while troubleshooting can help determine if restrictions were the issue.
Step 3: Review Team Email Settings
Confirm that the email settings of your team support commenting functionality.
- Login to the Exchange Admin Portal.
- Navigate to Groups to locate your team’s name.
- Select Edit Delivery Management. Ensure there are no issues with sending permissions.
Pro Tip: Check the group mailbox access for all members to ensure they can manage comments effectively.
Step 4: Create a Dummy User
Adding a dummy user can sometimes allow for a workaround to get comments functioning again.
- Navigate to your Office 365 Admin panel.
- Create a new user with an A1 or any basic free license.
- Add this user to your Microsoft Planner team.
- Attempt to add comments again through this dummy account.
Pro Tip: All task comments are stored in a group mailbox associated with the plan; accessing this mailbox may provide further insights into any issues.
Additional Tips
- Ensure all team members have the latest version of Microsoft Planner.
- Participate in forums or groups to share experiences and solutions.
- Regularly review Microsoft updates for any new features or improvements.
Summary
This guide offers practical steps to tackle the issue of Microsoft Planner not saving comments, ensuring enhanced collaboration and team productivity.
Conclusion
Implementing the strategies above should effectively resolve the issue of comments not saving in Microsoft Planner. Don’t hesitate to reach out to your IT admin if problems persist, and remember to keep your software updated and within compliance.
FAQ (Frequently Asked Questions)
What should I do if comments still do not save despite following the steps?
If problems persist, consider reaching out to Microsoft support for deeper technical assistance. Additionally, reviewing user permissions can uncover hidden barriers.
Are there any other common issues with Microsoft Planner?
Yes, users often experience syncing issues and task assignment errors. Addressing email settings and updating the app can help mitigate these concerns.
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