Windows 11 Update KB5043145 Causes BSOD, Disrupts Mouse, Keyboard, WSL 2, and WiFi Issues

Important: Avoid Installing Windows 11 KB5043145. The optional update from September 2024 is causing significant issues, with reports indicating that some users are unable to boot to the desktop after its installation. Many have contacted Windows Latest to report experiencing a “Blue Screen of Death” (BSOD) and even a “Green Screen of Death” (GSOD), and Microsoft has acknowledged these issues.

KB5043145 is categorized as an optional update, meaning it shouldn’t download automatically. However, some users have reported that it installed itself. Regardless, this update is proving to be problematic, particularly as it may lead to both BSOD and GSOD errors.

BSOD and GSOD Issues Following KB5043145 Installation

After applying the update, some users may find themselves caught in a boot loop or unable to boot their devices at all. In such cases, the device may automatically enter recovery mode (advanced startup screen) to fix or roll back the problematic update.

This problem primarily impacts the Asus TUF A15 (2022) and ROG Strix G17 (2024) laptops, but Microsoft suggests that the issue may extend beyond these particular models.

According to Microsoft support, they are aware of the problems that cause some devices to become unresponsive due to BSOD or GSOD, although they do not have specific information about the affected devices. If impacted, your computer will likely boot to the “Automatic Repair” screen after encountering BSOD/GSOD a few times.

“Microsoft is investigating the reports,” a representative informed us. “We are reviewing user feedback.”

Are these issues confined to certain Asus models? A user commented on the Feedback Hub, sharing, “The latest update KB5043145 froze my computer at boot time on my laptop. I entered BIOS to access boot options, where Windows opted to run an Automatic Repair and undo the update. I considered pausing updates for a week, as I’m frustrated with the stability of Windows and might switch back to Fedora.”
Read more here.

Another Windows user shared their experience: “After installing KB5043145, my laptop stalls at the manufacturer logo screen for 20 minutes. I have to forcibly shut it down, and then Windows starts the recovery process, which succeeds, but the update remains uninstalled. My system is fully updated (23H2, 22631.4169) with all drivers.”
See their feedback.

This critical bug impacts both Windows 11 version 23H2 and version 22H2.

Mouse and Keyboard Malfunctions After September Update

Many Windows 11 users have reported being unable to use their mouse and keyboard following the installation of KB5043145. While the update does not damage the mouse or keyboard, it disrupts the functionality of the USB ports.

This issue has been highlighted by numerous Windows Latest readers, and Microsoft has confirmed it is investigating the matter.

Users of Intel NUC models, especially those with N6005 and N5105 CPUs, reported that their USB ports ceased functioning immediately after the Windows 11 update. However, this issue is not isolated to Intel hardware, as some Asus TUF and ROG laptops are experiencing similar malfunctioning USB ports.

One user noted, “The Windows 11 September 23H2 update KB5043145 caused my keyboard and mouse to stop working after I restarted my laptop. I had to uninstall the update from recovery mode, which was challenging since my keyboard wasn’t operational. Disconnecting the power supply and accessing BIOS allowed me to press F8 and access recovery.”

If you are experiencing this issue, you may have to manually uninstall the update and reboot your computer as a workaround.

WSL2 Cannot Launch

After upgrading to Windows 11 Version 23H2 for x64-based Systems (KB5043145), users with AMD systems have reported that WSL2 fails to open. If you’re impacted, you may encounter the following error:

• Error code: wsl/service/createinstance/createvm/hcs_e_connection_timeout

Microsoft is aware of the WSL 2 connection timeout problem and is actively seeking a resolution.

If you are affected, check for a new WSL update in the Microsoft Store, which might resolve the issue.

Wi-Fi Connectivity Issues

The challenges stemming from Windows 11 KB5043145 extend beyond WSL failures; many users have reported that their Wi-Fi connection options vanish after the update.

“Post-update, my Lenovo laptop loses all Wi-Fi connectivity options in the settings menu,” one user explained.

Regrettably, Microsoft has not yet acknowledged the reports regarding disappearing Wi-Fi settings after the update.

Additional Issues

Another, albeit less severe, problem noted by users is the reversion of their right-click context menus back to the Windows 10 style.
One user asked, “My context menu reverted to Windows 10 style, and I dislike it. How can I get the Windows 11 context menu back?”

Additionally, many users have encountered difficulties with the update failing to install correctly, often seeing error codes like 0x800f0845 or 0x80246019.

How to Uninstall the Update Manually

1. As previously mentioned, you should ideally boot into recovery mode automatically. If unsuccessful, restart your device and repeatedly press F11 during startup.
2. Select “Troubleshoot” from the menu.
3. Select “Advanced options” in the Troubleshoot menu.
4. Choose “Uninstall Updates” in Advanced options.
5. Select “Uninstall latest quality update” (which should be the KB5043145 update).
6. Reboot your device.

Alternatively, you can also use the Command Prompt:

• Access the recovery menu, then click “Command Prompt” under Troubleshoot.
• Type the following command to uninstall the update:
  wusa /uninstall /kb:5043145

Once completed, restart your device, and it should function normally.

Did you encounter any issues after installing the Windows 11 September update? Share your experiences in the comments below.

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