How to Resolve VMWare Horizon Client Freezing or Stuck on Connecting Issue
Key Notes
- Check your network connectivity to ensure stability.
- Restarting the Horizon Client can resolve temporary glitches.
- In case of persistent issues, reinstalling might be necessary.
Troubleshoot VMWare Horizon Client Freezing Issues and Stuck Connections
Experiencing freezing or connection issues with VMWare Horizon Client can be frustrating, especially in a VDI environment. This guide provides comprehensive troubleshooting steps to address these common problems.
Step-by-Step Fixes for VMWare Horizon Client Issues
To resolve the freezing or connecting issues with VMWare Horizon Client on your Windows device, follow these steps:
Step 1: Verify Network Connectivity
Ensure a stable network connection is available. VMWare Horizon relies on a consistent and high-speed internet connection to access virtual desktops. If any disruptions occur, this can lead to freezing or failures in connecting.
Pro Tip: Use a speed test tool to assess your internet speed and troubleshoot actual connectivity.
Step 2: Restart the Horizon Client
If there are no network issues, try restarting the Horizon Client. This can refresh the application state and resolve any minor glitches. Close the app completely, then relaunch it and test the connection.
Pro Tip: You can also restart your virtual desktop by selecting “Restart Desktop” after clicking on the three dots in the app menu.
Step 3: Check Horizon Server Status
If VMWare Horizon Client is still not connecting, check the VMWare server status. Visit status.vmware-services.io to monitor server health. If applicable, reach out to your IT admin.
Step 4: Clear Client Cache
Corrupted cache files can cause the client to misbehave. To clear your cache:
- Close the Horizon Client.
- Press Win + R to open Run.
- Type %appdata%, hit Enter, and navigate to the VMWare folder.
- Remove the VMWare Horizon Client or VMWare VDM folder from there and empty your Recycle Bin.
Once you relaunch the app, try reconnecting.
Step 5: Repair Horizon Client Installation
To repair your installation:
- Run the Horizon Client installer again.
- Select the Repair option to fix any installation issues.
You can also use the command prompt with VMware-Horizon-Client-y.y.y-abcd.exe /repair to start the repair process.
Step 6: Reinstall Horizon Client
If issues persist, reinstalling the Horizon Client may be necessary. Follow these steps:
- Open Control Panel and go to Programs.
- Uninstall VMWare Horizon Client.
- Download the latest version from VMware Customer Connect.
- Run the downloaded installer and follow on-screen instructions for a fresh installation.
Once installed, launch the app and confirm connectivity.
Step 7: Contact VMware Support
If you continue to experience connectivity issues, contacting VMware support is recommended. They can provide detailed troubleshooting assistance and help resolve server-related problems.
Summary
This guide outlines vital steps for troubleshooting the VMWare Horizon Client freezing or getting stuck at the connection stage. By checking network connectivity, restarting the client, and following the repair and reinstall methods, users can often resolve these frustrating issues.
Conclusion
By applying these strategies, you can effectively troubleshoot the freezing and connection problems faced with the VMWare Horizon Client. Should problems persist, don’t hesitate to reach out to VMware support for further assistance.
FAQ (Frequently Asked Questions)
Why does the VMware Horizon client keep crashing?
Crashes can occur due to system resource limitations, software conflicts, or network issues. Keeping your drivers updated and monitoring system performance are advisable.
How do I update my Horizon Client?
To update, launch the app with administrative rights, go to the menu, and select “Software Updates.” Click on “Check for Updates” to see if a new version is available.