Troubleshoot Xbox Error 0x87af000d During Game Installation or Uninstallation

Many Xbox users have reported encountering the error code 0x87af000d while attempting to install or uninstall games on their consoles. If you find yourself in this situation and seek solutions to rectify this issue, continue reading this article. We will explore potential causes for this error and provide four effective methods to resolve it.

Understanding Error 0x87af000D on Xbox

The error code 0x87af000D relates to Xbox and typically arises during attempts to install or uninstall games. This error can occur under several conditions, including:

• Xbox servers are currently down or experiencing issues
• An inactive or unstable internet connection
• Glitches or software issues within the console

How to Resolve Error 0x87af000d on Xbox

If you’ve encountered the 0x87af000d error while installing or uninstalling a game on your Xbox, follow these troubleshooting steps in sequence to help resolve the issue.

1. Check Xbox Server Status

Start by visiting the Xbox Server Status page to see if there are any ongoing server issues. If you confirm that the issue is due to server downtime, there’s little that can be done except waiting for the servers to be restored.

If the Xbox servers are functioning properly, proceed to the following troubleshooting methods.

2. Verify Your Network/Internet Connection

A reliable internet connection is crucial for installing applications on Xbox. If your network is unstable or you lack an active internet plan, you may face difficulties downloading larger games.

You can assess your network status by checking the connectivity bars on your console. Additionally, open a web browser to test your internet speed. If your connection appears stable, move on to Fix #3. If not, consider clearing the saved Alternate MAC Address from your Xbox. To do this:

• Press the Xbox button to open the menu.
• Navigate to the following path:

Settings > Network > Advanced Settings

• Select Alternate MAC Address under the Change Settings section, and click Clear.

Restart your console and check if the error 0x87af000d has been resolved.

3. Restart Your Router

If the error persists after clearing the MAC address, the issue may stem from your router. Restarting your router or modem can often fix connectivity problems. To do this, follow these steps:

• Turn off the router and disconnect all wires.
• Wait for about 5-10 minutes before reconnecting the wires.
• Power the router back on and reconnect your Xbox console.

You can now attempt to install or uninstall games again.

4. Perform a Hard Reset on Your Xbox

If previous fixes have not resolved error 0x87af000d, a hard reset of your Xbox console may be necessary. Here are the steps to perform a hard reset:

• Press and hold the Xbox power button until the console shuts down.
• Wait a few seconds, then press the power button again.
• Once the console restarts, check whether the error code has been resolved.

How to Factory Reset the Xbox Console?

If the hard reset does not rectify error 0x87af000d, you can perform a factory reset. Here’s how:

• From the main menu, go to Settings.
• Select System and then Console info.
• Click on Reset console.
• Select the option to “Reset and keep my games & apps.”

Keep in mind that factory resetting will clear all cached data on your Xbox console. Only choose this option if all other troubleshooting methods have been unsuccessful in resolving error 0x87af000d. After the factory reset, start your console again to see if the issue remains.

Does Resetting Xbox One Erase Everything?

Resetting your Xbox One will remove saved account logins, games, and settings. However, when you sign back into your Xbox account, your previous settings and saved games will sync again. The only data that cannot be recovered is the cached data on the console.

Source