Top 6 Solutions for Resolving Disney Plus Error Code 42

Numerous readers have expressed their frustration regarding error code 42 on Disney Plus, which displays the message: “We’re sorry; we’re having trouble connecting you to the service. Please check to see that you are still connected to the internet and try again (Error code 42).”This issue typically arises due to an unstable internet connection, server problems with Disney Plus, outdated browser cache, or incorrectly configured DNS settings. To resolve the issue, start by restarting your computer and ensuring your internet connection is solid. Afterward, verify whether the Disney Plus servers are operational.

What steps can I take to resolve error code 42 on Disney Plus?

1. Restart Your Router

1. Disconnect the power cable from your router.
2. Allow it to sit for 30 seconds to a minute to let the internal processes reset.
3. Reconnect the power cable.
4. Wait about 2 minutes for the router to reboot and stabilize. Once it’s fully operational, attempt to access Disney Plus again.

2. Update the Disney Plus App

On a TV

1. From the home screen, navigate to Apps.
2. Select Open Google Play Store.
3. Find Disney Plus either from the apps list or by using the search feature.
4. Check if there’s an update available and install it.

On Windows PC

1. Hit the Windows key, type microsoft store, and open it from the results.
2. Go to Downloads in the left pane, then click Get Updates on the right.
3. If an update for Disney Plus is found, it will be automatically downloaded and installed.

On Android Devices

1. Open the Play Store and enter Disney Plus in the search field.
2. Tap on Update if an update is available.

On iOS Devices

1. Open the App Store and tap on your profile icon.
2. Navigate to Apps.
3. Select My Apps.
4. Look for Disney Plus and click Update if it’s available.

3. Log Out and Log Back Into Your Disney Account

1. Launch the Disney Plus app on any device.
2. Go to My Space and select Help & Settings.
3. Click Log Out.
4. Confirm by clicking Log Out again.
5. Return to My Space and select Log In.
6. Enter your email or phone number along with your password or OTP to sign back in.

This method may also prove useful if your Disney Plus app isn’t functioning correctly on any device, but there are additional strategies to troubleshoot issues as well.

4. Reinstall the Disney Plus App

On a TV

1. From the home screen, access Apps.
2. Select Open Google Play Store.
3. Search for Disney Plus.
4. Tap Uninstall.
5. After uninstalling, find Disney Plus again and tap Install.

On Windows PC

1. Press Windows + I to open the Settings app.
2. Navigate to Apps and then select Installed apps.
3. Find Disney Plus, click the three dots, and choose Uninstall.
4. Confirm the uninstallation.
5. Open the Microsoft Store by searching for it in the start menu.
6. Search for Disney Plus, select it, and click Install.

On Android Devices

1. Find Disney Plus on the home screen, select it, and tap Uninstall.
2. Launch the Play Store, search for Disney Plus, and tap Install.

On iOS Devices

1. Locate Disney Plus on your home screen, tap it, and choose Remove app.
2. Confirm by tapping Delete app.
3. Open the App Store, search for Disney Plus, and click the Install icon.

Reinstalling the Disney Plus app can help resolve various issues, including error code 14; check out our guide for more details.

5. Clear Your Browser Cache

1. Open your preferred web browser; these instructions will illustrate using Google Chrome.
2. Click on the three-dot menu and select Settings.
3. On the left, choose Privacy and security, then click Delete browsing data.
4. For the time range, select All time. Ensure you check the boxes for Browsing history, Cookies and other site data, and Cached images and files.
5. Click on the Delete data button.

6. Modify Your DNS Settings

For PC

1. Press Windows and type control panel, then select it from the results.
2. Choose Large icons under View by and click on Network and Sharing Center.
3. Click on Change adapter settings in the left panel.
4. Right-click on your current internet connection and choose Properties.
5. Select Internet Protocol Version 4 (TCP/IPv4) and then click Properties.
6. Check Use the following DNS server addresses box; enter 8.8.8.8 for Preferred DNS, and 8.8.4.4 for Alternate DNS.
7. Click OK twice to save your changes.

For television

1. From the home screen, go to the Settings icon.
2. Select Network & Internet.
3. Choose the Wi-Fi or Ethernet connection you’re using.
4. If available, switch from DHCP (automatic) to Static settings.
5. Input 8.8.8.8 in the DNS 1 field and 8.8.4.4 in the DNS 2 field.
6. Click save to apply the changes.

To summarize, encountering error code 42 on Disney Plus can often be resolved by checking your internet connection and ensuring that the Disney Plus servers are functioning. Updating or reinstalling the app, clearing browser caches, or adjusting DNS settings can also help rectify the issue.

If you have any questions or have suggestions regarding this error, please leave your thoughts in the comments below.