6 Effective Fixes for Disney Plus Error Code 42

Key Notes

  • Error code 42 is primarily caused by unstable internet connections or app malfunctions.
  • Restarting your router can resolve many connectivity issues.
  • Updating or reinstalling the Disney Plus app may fix functionality issues.

Tackling Disney Plus Error Code 42: A Comprehensive Guide

If you’ve encountered error code 42 on Disney Plus, you’re not alone. This issue usually arises from connection problems, app glitches, or server malfunctions. This guide will walk you through practical steps to resolve this frustrating error.

Steps to Fix Error Code 42 on Disney Plus

Step 1: Restart Your Router

Follow these steps to refresh your router and improve your internet connectivity:

  1. Unplug the power cable from your router.
  2. Wait for 30 seconds to a minute to allow it to reset.
  3. Reconnect the power cable.
  4. Wait about 2 minutes for the router to reboot. After it’s ready, try accessing Disney Plus again.

Step 2: Update the Disney Plus App

Ensuring you have the latest version of the Disney Plus app can resolve many issues:

On a TV

  1. From your home screen, navigate to Apps.
  2. Select Open Google Play Store.
  3. Search for Disney Plus.
  4. If there’s an available update, install it.

On Windows PC

  1. Press the Windows key, type Microsoft Store, and open it.
  2. Go to Downloads and click Get Updates.
  3. The Disney Plus app will auto-update if any updates are available.

On Android Devices

  1. Open the Play Store, search for Disney Plus.
  2. Tap Update if an update is available.

On iOS Devices

  1. Open the App Store and click your profile icon.
  2. Go to Apps.
  3. Select My Apps.
  4. Look for Disney Plus and select Update if available.

Step 3: Log Out and Log Back Into Your Disney Account

Attempt to refresh your session in the app:

  1. Open the Disney Plus app on any device.
  2. Navigate to My Space and select Help & Settings.
  3. Click Log Out and confirm if prompted.
  4. Return to My Space and click Log In.
  5. Input your email or phone and password to sign in again.

Step 4: Reinstall the Disney Plus App

If problems persist, reinstalling can help:

On a TV

  1. Access Apps on the home screen.
  2. Select Open Google Play Store.
  3. Search for Disney Plus.
  4. Choose Uninstall.
  5. After removal, find Disney Plus and select Install.

On Windows PC

  1. Press Windows + I to access Settings.
  2. Go to Apps and then select Installed apps.
  3. Locate Disney Plus, click the three dots, and select Uninstall.
  4. Confirm uninstallation, then open the Microsoft Store.
  5. Search for Disney Plus, select it, and click Install.

On Android Devices

  1. Find Disney Plus on your home screen, select it, and tap Uninstall.
  2. Open the Play Store, search for Disney Plus, and tap Install.

On iOS Devices

  1. Locate Disney Plus on the home screen, tap it, and select Remove app.
  2. Confirm deletion by tapping Delete app.
  3. Open the App Store, search for Disney Plus, and click Install.

Step 5: Clear Your Browser Cache

For browser users, clearing cache can resolve loading issues:

  1. Open your browser (this example uses Google Chrome).
  2. Click on the three-dot menu and choose Settings.
  3. On the left, click Privacy and security, then Delete browsing data.
  4. Select the time range All time and check:
  • Browsing history
  • Cookies and other site data
  • Cached images and files
  • Click the Delete data button.

    • Step 6: Modify Your DNS Settings

    Certain DNS settings can enhance your connection:

    For PC

    1. Press Windows, type Control Panel, and select it.
    2. View by Large icons, select Network and Sharing Center.
    3. Click on Change adapter settings.
    4. Right-click on your internet connection and choose Properties.
    5. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
    6. Check the box for Use the following DNS server addresses :
    • 8.8.8.8 for Preferred DNS
    • 8.8.4.4 for Alternate DNS
  • Click OK twice to apply changes.

    • For TV

    1. Go to the Settings icon from the home screen.
    2. Choose Network & Internet.
    3. Select your Wi-Fi or Ethernet connection.
    4. If available, switch from DHCP (automatic) to Static settings.
    5. Set 8.8.8.8 in DNS 1 and 8.8.4.4 in DNS 2 fields.
    6. Click save to confirm changes.

    Additional Tips

    • Ensure your device is connected to a stable network.
    • Check for service outages on Disney Plus’s official status page.
    • Consider connecting your device directly to the modem to rule out Wi-Fi issues.

    Summary

    Error code 42 on Disney Plus is typically due to a weak internet connection, problematic app installations, or DNS configurations. Restarting your router, updating, or even reinstalling the app, and clearing cached data often resolves this error.

    Conclusion

    If you’re facing error code 42, follow these steps systematically to regain access to Disney Plus. Take control of your streaming experience by ensuring your internet connection is solid and the app is functioning correctly. If you encounter any further issues, don’t hesitate to seek additional support.

    FAQ (Frequently Asked Questions)

    What causes Disney Plus Error Code 42?

    Error code 42 is generally attributed to unstable internet connections or server issues. It can also stem from app complications or outdated software.

    Can restarting my router help?

    Yes, restarting your router is an effective first step in troubleshooting connectivity issues related to error code 42.