Troubleshooting Teams Meeting Link Issues: How to Fix the App Not Opening

Step 1: Install the Teams Free App

To resolve the issue of meetings not opening, download the official Microsoft Teams app.

Step 1: Use this link to download the Teams app.

Step 2: Click “ Download the new Teams app ” for the installer.

Step 3: Select the appropriate app version for your OS (Windows 64-bit/32-bit or ARM64) to download.

Step 4: Double-click the downloaded “ MSTeams ” installer in File Explorer.

Step 5: Do not sign in yet; instead, access the meeting link via Teams or email.

Step 6: Choose to open the meeting in the Teams desktop client.

Step 7: Enter your name to join the meeting.

Pro Tip: Ensure you have the latest version installed for the best performance.

Step 2: Sign Out and Sign Back In

Sometimes a simple sign out and back into the app can resolve this issue.

Step 1: Open the MS Teams app.

Step 2: Maximize the window to see all options.

Step 3: Click your user account on the top bar.

Step 4: Tap the “ Sign out ” option.

Step 5: Wait for Teams to restart.

Step 6: Select your account or choose “ Use another account ” to log in again.

Pro Tip: If the problem persists, seek additional troubleshooting support.

Step 3: Use Teams in a Web Browser

Alternatively, you can join meetings directly through a web browser.

Step 1: Exit the MS Teams app completely by quitting from the taskbar.

Step 2: Open Google Chrome or your preferred browser and use Ctrl+Shift+N to launch an incognito tab.

Step 3: Paste the meeting link into the browser address bar and hit Enter.

Pro Tip: Using incognito mode helps if your credentials are cached incorrectly.

Step 4: Reset or Repair MS Teams

Resetting or repairing the Teams app may solve ongoing issues.

Step 1: Access your device’s Settings.

Step 2: Navigate to the Apps section.

Step 3: In the Installed apps menu, search for “ Teams ”.

Step 4: Click the ellipsis next to the Teams app and select “ Advanced options ”.

Step 5: In the settings, locate the Reset section.

Step 6: Click “ Repair ” to attempt a repair of the app.

Step 7: Use the “ Reset ” option if repairs do not resolve the issue, but note that this will delete your local profile.

Pro Tip: After resetting, you will have to log back in using your credentials.

Step 5: Revert to Classic MS Teams

If newer versions are problematic, consider reverting to the classic version.

Step 1: Search for “ Teams ” in your applications.

Step 2: Right-click on “ Microsoft Teams ” and select “ Uninstall ”.

Step 3: Locate the classic Teams package using these links: Classic Teams for Windows or Classic Teams for Mac.

Step 4: Save the setup file and run it to install the classic version.

Pro Tip: Ensure you back up any important data before uninstalling.

Step 6: Address Personal MS Account Limitations

Corporate meetings may not allow personal Microsoft accounts to join.

If you received the link with a personal account, ask the meeting host to invite your work account, or contact your IT admin to include your email in the Azure Active Directory.

Pro Tip: Always ensure you have the appropriate credentials for work-related meetings.

Why are my Teams meetings not opening in the app?

Can I use Teams meetings with a personal Microsoft account?