How to Fix the Copilot Error: “Sorry, I Can’t Access Your Webpage”

2023/12/06

Key Notes

Ensure Microsoft Edge is installed and updated.
Adjust Copilot settings to improve compatibility.
Consider performing an in-place Windows upgrade if errors persist.

Resolving the ‘Sorry, I Can’t Access Your Webpage’ Error in Windows Copilot

Many users encounter the frustrating message: “Sorry, I can’t access your webpage at the moment. Try again in a while” while using Windows Copilot. This guide will walk you through troubleshooting techniques to restore functionality.

Troubleshooting Windows Copilot Error

Before diving into more advanced solutions, try these quick fixes:

Quick Fixes:

Check if your system has Microsoft Edge installed. If not, download it here.
Ensure you’re running the latest version of Windows 11, which is critical for Copilot accessibility.
Switch to an alternate network (like a mobile hotspot) to determine if the issue persists.
Set Bing as the default search engine in Edge.

Step 1: Adjust Windows Copilot Settings

Open Windows Copilot, click on the ellipsis in the top right corner, and select Settings.
Turn off the toggle for Share Microsoft Edge content with Bing Chat.
Restart Copilot and check if the issue has been resolved.

Step 2: Clear Browser Cache and Cookies

Launch Microsoft Edge and press Ctrl + Shift + Delete to open the Clear Browsing Data menu.
Select All Time, check the boxes for Cookies and other site data and Cached images and files, then click Clear Now.
After clearing the cache, restart your PC and recheck Copilot.

Step 3: Set Edge as the Default Browser

Open Settings by pressing Windows + I, go to Apps, then click on Default Apps.
Select Microsoft Edge from the applications list.
Click the Set Default button.
Restart your PC, then open Windows Copilot to verify if it’s functioning correctly.

Step 4: Reset Network Settings

Open Search by pressing Windows + S, type Command Prompt, and run it as an administrator.
In the prompt, enter the following commands one at a time, pressing Enter after each:

ipconfig /renew ipconfig /flushdns ipconfig /registerdns netsh int ip reset netsh winsock reset netsh winhttp reset proxy

After executing the commands, reboot the system to apply changes.

Step 5: Repair the Edge Browser

Press Windows + R, type appwiz.cpl into the dialog, and hit Enter.
Locate Microsoft Edge in the list, select it, and click Change.
Follow prompts to click Repair and allow the process to reinstall Edge.

Step 6: Perform an In-Place Upgrade

Download the latest Windows 11 ISO from Microsoft’s website.
Open the downloaded ISO file and run setup.exe.
Follow prompts, ensuring to select “Keep personal files and apps.” Click Install to complete the upgrade.

In-place upgrades can resolve persistent issues such as the Copilot error. This method reinstalls Windows while preserving your files and applications.

Summary

This guide provides an array of methods for addressing the “Sorry, I can’t access your webpage at the moment” error in Windows Copilot. From quick fixes to comprehensive solutions, these steps can help restore functionality to Copilot.

Conclusion

If you experience issues with Windows Copilot, following these troubleshooting steps can significantly improve your experience. Keep in mind that Copilot is still in its early stages, and Microsoft may release updates to address these problems in future. We encourage you to share any successful solutions or ask further questions in the comments below.

FAQ (Frequently Asked Questions)

What should I do if Windows Copilot continues to show errors?

Repeated issues may necessitate a more thorough investigation, possibly involving Windows repair or consulting with Microsoft support for more advanced troubleshooting.

How can I remove Windows Copilot from my device?

To remove Copilot, you can uninstall it via the Application settings in Windows 11. Make sure to back up any important data before doing so.