Solutions for Resolving Error Code 1017 on Disney Plus

Numerous users have reported experiencing the SERVICES_STARTUP_FAILURE with error code 1017 while using Disney Plus, particularly on Samsung TVs. This issue can also manifest while accessing the service on browsers, Android devices, or iOS smartphones. The error is typically triggered by corrupted Disney Plus app cache or installation files. Additionally, misconfigured DNS settings on your router may lead to this error as well.

How to Resolve Error Code 1017 on Disney Plus?

1. Clear the App Cache

On Android TV or Phone

1. Navigate to the Settings from your home screen.
2. Select Apps in the settings menu.
3. Find Disney Plus in the app list and click on it.
4. From the options displayed, choose Storage > Clear app cache.
5. Confirm by clicking on Clear cache.

On PC

1. Press Windows + I to launch the Settings application.
2. Go to Apps and then select Installed apps.
   

   

3. Find Disney Plus, click the three dots icon, and choose Advanced options.
   

   

4. Scroll to the Reset section and hit the Reset button. This action will erase the app data, requiring you to sign in again.
   

   

2. Power Cycle Your Devices

1. Unplug your router from the power source.
2. Wait for approximately 30 seconds to 1 minute to allow the router to reset internal processes.
3. Reconnect the power cable to the router.
4. Wait another 2 minutes for the router to reboot and stabilize the indicator lights. Then, attempt to access Disney Plus again on your device.

3. Update the DNS Settings on Your Device

On PC

1. Hit Windows + R to open the Run prompt.
   

   

2. Type in ncpa.cpl and press OK to access the Network Connections window.
3. Right-click on your active internet connection and select Properties.
   

   

4. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
   

   

5. Check the box for Use the following DNS server addresses; for Preferred DNS Server, enter 8.8.8.8, and for Alternate DNS Server, input 8.8.4.4.
   

   

6. Click OK and then OK again to save the changes.

There is a TV

1. Access the Settings from your home screen.
2. Choose Network & Internet.
3. Select the connected Wi-Fi or Ethernet network.
4. Look for Advanced or IP settings, and change the DHCP setting from automatic to Static.
5. Under the Static section, input the IP Address, Gateway, and DNS 1 / DNS 2.
6. For DNS 1, enter 8.8.8.8; for DNS 2, enter 8.8.4.4.
7. Confirm by clicking Save.

4. Reinstall the App

There is a TV

1. Go to the home screen and select Apps.
2. Choose the option to open the Google Play Store.
3. Find Disney Plus from the app list or use the search tool.
4. Click the Uninstall button.
5. Afterward, search for Disney Plus again and click Install.

On Windows PC

1. Press Windows + I to open the Settings menu.
2. Select Apps and go to Installed apps.
   

   

3. Locate Disney Plus, click the three dots icon, and choose Uninstall.
   

   

4. Confirm the uninstallation.
   

   

5. Press the Windows key, type Microsoft Store in the search bar, and click Open from the results.
6. Search for Disney Plus, select it, and click Install.
   

   

On Android

1. On your home screen, find and tap on Disney Plus to select Uninstall.
2. Open the Play Store and search for Disney Plus.
3. If an update is available, hit the Install button.

On iOS

1. Launch the App Store, look for Disney Plus, and click on Install.
2. Find Disney Plus on your home screen, tap it, then select Remove app.
3. Confirm by tapping Delete app.

In summary, resolving the Disney Plus error code 1017 involves actions such as power cycling your router, reinstalling the app, clearing cached data, or adjusting DNS settings on your device.

If you’ve found another effective method to rectify the error code 1017 on Disney Plus, please share it in the comments! We’d love to include your tip in our guide.