How to Fix Disney Plus Error Code 1017: Complete Solutions

Key Notes

  • Clear the app cache to remove corrupted files.
  • Power cycling your router can reset connection issues.
  • Updating DNS settings can enhance connectivity.

Troubleshooting Disney Plus Error Code 1017: A Comprehensive Guide

Experiencing the Disney Plus error code 1017 can be frustrating, especially when you’re eager to enjoy your favorite shows. Often, this error results from the SERVICES_STARTUP_FAILURE and can hinder access on various devices, including Samsung TVs, browsers, and mobile platforms. Understanding the causes and the effective steps to troubleshoot this issue is essential for a seamless streaming experience. In this guide, we will explore practical solutions to resolve error code 1017, enabling you to get back to your beloved content.

Step-by-Step Guide to Fix Error Code 1017

Step 1: Clear the App Cache

Corrupted cache data is one of the primary culprits that can trigger error code 1017. Here’s how to clean it up:

On Android TV or Phone

  1. Open the Settings from your home screen.
  2. Select Apps.
  3. Locate Disney Plus, and click on it.
  4. Tap on Storage, followed by Clear app cache.
  5. Confirm by tapping Clear cache.

On PC

  1. Press Windows + I to launch the Settings application.
  2. Navigate to Apps > Installed apps.
  3. Find Disney Plus, click on the three dots icon, and choose Advanced options.
  4. In the Reset section, hit the Reset button. This will delete app data, prompting a new sign-in.

Step 2: Power Cycle Your Devices

Sometimes, a simple restart of your devices can resolve connectivity issues:

  1. Unplug your router from the power source.
  2. Wait about 30 seconds to 1 minute for it to completely reset.
  3. Reconnect the power to the router.
  4. Wait an additional 2 minutes for the router’s lights to stabilize, then check Disney Plus again.

Step 3: Update the DNS Settings on Your Device

Adjusting your DNS settings can improve service stability:

On PC

  1. Hit Windows + R to open the Run dialog box.
  2. Type ncpa.cpl and press OK to enter the Network Connections window.
  3. Right-click on your active connection and select Properties.
  4. Choose Internet Protocol Version 4 (TCP/IPv4) and click Properties.
  5. Select the option for Use the following DNS server addresses :
    • For Preferred DNS Server, enter 8.8.8.8
    • For Alternate DNS Server, input 8.8.4.4.
  6. Click OK to save your changes.

There is a TV.

  1. Access the Settings from your home screen.
  2. Select Network & Internet.
  3. Choose the network you are connected to.
  4. Change your DHCP setting to Static under Advanced or IP settings.
  5. Enter details for IP Address, Gateway, DNS 1 (8.8.8.8), and DNS 2 (8.8.4.4).
  6. Confirm changes by clicking Save.

Step 4: Reinstall the App

Reinstalling Disney Plus ensures you have all updated files. Follow these steps:

There is a TV.

  1. Select Apps from the home screen.
  2. Open the Google Play Store.
  3. Find Disney Plus and click on Uninstall.
  4. Reinstall it by searching for it again and hitting Install.

On Windows PC

  1. Press Windows + I to open Settings.
  2. Select Apps and go to Installed apps.
  3. Locate Disney Plus, click the three dots icon, and select Uninstall.
  4. Confirm the uninstallation.
  5. Open the Microsoft Store, search for Disney Plus, and click Install.

On Android

  1. Locate Disney Plus on your home screen and tap on Uninstall.
  2. Open the Play Store, search for Disney Plus, and hit Install if an update is available.

On iOS

  1. Open the App Store, search for Disney Plus, and select Install.
  2. Find it on your home screen, tap it, and choose Remove app.
  3. Confirm by selecting Delete app.

Summary

In summary, resolving the Disney Plus error code 1017 involves clearing the app cache, power cycling your router, adjusting DNS settings, and reinstalling the app as necessary. Following these methods can help restore seamless access to your favorite shows.

Conclusion

Addressing error code 1017 on Disney Plus can be successfully managed with a few straightforward troubleshooting steps. By taking action quickly, you can mitigate interruptions to your viewing experience. Don’t hesitate to share any effective solutions you’ve discovered to help others in our community!

FAQ (Frequently Asked Questions)

What causes Disney Plus error code 1017?

This error typically arises from corrupted app cache, installation files, or misconfigured DNS settings.

Can I fix error code 1017 on my own?

Yes! Many users have successfully resolved this error by following troubleshooting steps like clearing cache or updating DNS settings.