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How to Fix SERIAL_DRIVER_INTERNAL Blue Screen Error: 7 Effective Solutions

2024/08/14
PC Repair

Key Notes

  • Ensure drivers are updated to prevent BSOD errors.
  • Rolling back to previous driver versions may resolve conflicts.
  • System scans for malware and file corruption are crucial for system health.

Resolving the SERIAL_DRIVER_INTERNAL Blue Screen Error in Windows

The SERIAL_DRIVER_INTERNAL blue screen error (0x00000038) is a rare occurrence in Windows that can lead to frustrating system crashes. Understanding how to tackle this issue is essential for maintaining system stability. In this guide, you will find step-by-step instructions to successfully address and fix the SERIAL_DRIVER_INTERNAL BSOD error.

Fixing the SERIAL_DRIVER_INTERNAL BSOD

Step 1: Update All Drivers

To begin troubleshooting the SERIAL_DRIVER_INTERNAL error, check for drivers that need updating. This ensures that outdated software doesn’t interfere with system functionality.

  1. Press Windows + X to open the Power User menu, and select Device Manager.
  2. Expand each device category, right-click the relevant device, and select Update driver.
  3. Choose Search automatically for drivers to let Windows find and install the latest driver version.
  4. Reboot your PC to apply the updates.

Pro Tip: For the most reliable updates, visit the manufacturer’s website directly to download the latest driver versions.

Step 2: Roll Back Recent Driver Updates

If the error started after a driver update, rolling back might help. This restores the driver to its previous version, which can resolve compatibility issues.

  1. Press Windows + R, type devmgmt.msc, and hit Enter.
  2. Right-click on the affected device and select Properties.
  3. In the Driver tab, click Roll Back Driver.
  4. Choose a reason and confirm your action.
  5. If this option is grayed out, try rolling back a different device.

Step 3: Check for RAM and Disk Issues

A malfunctioning disk or faulty RAM can trigger blue screen errors. Hence, it’s vital to check and repair these components.

3.1: Inspect and Repair Disk Problems

  1. Open Search by pressing Windows + S, type Command Prompt, and run it as an administrator.
  2. In the Command Prompt, enter the command chkdsk /r and press Enter.
  3. Confirm that you wish to schedule a scan at the next reboot by pressing Y.
  4. Restart your computer for the scan to commence.

The Check Disk utility will detect and repair basic disk issues that may contribute to the BSOD.

3.2: Inspect RAM Issues

  1. Run the Search feature with Windows + S, type Windows Memory Diagnostic, and select it.
  2. Choose Restart now and check for problems.

Should the built-in tool report no issues, consider using MemTest86 for extensive memory diagnostics.

Step 4: Repair Corrupt System Files

Corrupted system files may also trigger the SERIAL_DRIVER_INTERNAL error. Here are steps to fix this issue:

  1. Open Run via Windows + R, type cmd, and press Ctrl + Shift + Enter to run as administrator.
  2. Input the following DISM commands one by one: DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /RestoreHealth
  3. After that, run the SFC scan with sfc /scannow.
  4. Reboot your system.

Step 5: Scan the PC for Malware

Malware can cause system instability, including blue screen errors. Scanning your system is crucial.

  1. Open Search and find Windows Security.
  2. Select Virus & threat protection.
  3. Click on Scan options.
  4. Choose Full scan and start the scan.
  5. Allow Windows Security to complete the detection and removal of threats.

Step 6: Perform a System Restore

If all else fails, a system restore can return your PC to a functional state.

  1. Launch Run via Windows + R, input rstrui.exe, and hit Enter.
  2. Choose Choose a different restore point and click Next.
  3. Select the most recent restore point and confirm your choice.

This will restore your PC without disrupting personal files.

Step 7: Contact Support or Visit a Repair Shop

If you’re still encountering issues, the cause may be a hardware problem. It’s advisable to seek assistance from the manufacturer or a technical expert.

Additional Tips

  • Regularly check for Windows updates and install them to prevent system conflicts.
  • Backup important files before making significant system changes.
  • Keep an eye on your system’s device manager for warning signs.

Summary

The SERIAL_DRIVER_INTERNAL BSOD error can be effectively addressed through a series of troubleshooting steps, from updating drivers to scanning for malware. Understanding these steps can lead to maintaining a more stable Windows experience.

Conclusion

In conclusion, resolving the SERIAL_DRIVER_INTERNAL blue screen error in Windows requires methodical troubleshooting. By following the steps outlined above, you can restore your system’s functionality. Should issues persist, professional assistance may be necessary. Don’t hesitate to reach out for help or share your experiences.

FAQ (Frequently Asked Questions)

What causes the SERIAL_DRIVER_INTERNAL BSOD?

This error is generally due to driver issues, corrupted files, RAM, or disk faults, as well as malware.

How do I check if my drivers are updated?

You can check for driver updates through the Device Manager on your Windows PC.

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