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How to Fix Seagate Dashboard Issues: 5 Solutions to Get It Working Again

2024/08/19
PC Repair

Key Notes

  • Ensure all required prerequisites are installed before setup.
  • Reinstall the Seagate Dashboard to fix bugs or glitches.
  • Verify that all essential services are running for the software to operate correctly.

Resolving Seagate Dashboard Issues on Windows: A Step-by-Step Guide

Experiencing issues with Seagate Dashboard not functioning on your Windows machine? This guide provides comprehensive solutions to troubleshoot and resolve the problem.

What to Do When Seagate Dashboard is Not Functioning?

Start by running the Seagate Dashboard application as an administrator. Sometimes just restarting the dashboard or the backup process might resolve the issue. Additionally, consider temporarily disabling your antivirus software to see if it might be causing the problem.

Step 1: Install Required Packages for Seagate Dashboard

Step 1: Install Prerequisites for Seagate Dashboard

Install necessary software components to ensure Seagate Dashboard operates smoothly:

  1. Open your preferred web browser and download the Microsoft Visual C++ Redistributable packages for your Windows version (32-bit or 64-bit) from the Microsoft website.
  2. For 64-bit Windows, ensure you have:
    • Microsoft Visual C++ 2005 Redistributable (x86)
    • Microsoft Visual C++ 2010 SP1 Redistributable (x86)
    • Microsoft Visual C++ 2010 SP1 Redistributable (x64)
    • Microsoft. NET 4.0
    • Windows Installer 3.1
  3. For 32-bit Windows, you’ll need:
    • Microsoft Visual C++ 2005 Redistributable (x86)
    • Microsoft Visual C++ 2010 SP1 Redistributable (x86)
    • Microsoft. NET 4.0
    • Windows Installer 3.1
  4. Download and install these packages.
  5. Make sure you have administrative rights on your computer.
  6. Then, right-click the Seagate Dashboard installer and select Run as Administrator.

Step 2: Reinstall Seagate Dashboard

Step 2: Reinstall Seagate Dashboard

If the Dashboard is still unresponsive, follow these steps to reinstall:

  1. Press the Windows key + X and choose Apps and Features.
  2. Locate Seagate Dashboard, click on the three dots next to it, and select Uninstall.
  3. After uninstalling, reinstall the Dashboard and check if the issue persists.

Step 3: Reschedule the Backup Task

Step 3: Reschedule the Backup Task Correctly

If the backup task is misconfigured, follow these steps:

  1. Open File Explorer and navigate to C:\Users\YourUserName\AppData\Roaming\Seagate\Seagate Dashboard 2.0\Files .
  2. Check that a file named after your username ( UserName.nji ) exists.
  3. If it does, press Windows key + R, type taskschd.msc, then press Enter.
  4. In Task Scheduler, go to Action > Create Task.
  5. Under the General tab, name your task.
  6. In the Actions tab, click New.
  7. Set Program/script: "C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\NBCore.exe" .
  8. Set Add arguments: C:\Users\YourUserName\AppData\Roaming\Seagate\Seagate Dashboard 2.0\Files\UserName.nji .
  9. Follow the onscreen instructions to complete the configuration.

Step 4: Check Essential Services are Active

Step 4: Verify That Essential Services Are Running

Essential services must be operational for Seagate Dashboard:

  1. Press Windows key + R, type services.msc, and press Enter.
  2. In the Services window, ensure the following services are started and set to Automatic :
    • COM+ Event System
    • COM+ System Application
    • Microsoft Software Shadow Copy Provider
    • Remote Procedure Call (RPC)
    • Seagate Dashboard Service
    • Seagate Mobile Backup Service
    • System Event Notification
    • Task Scheduler
    • Volume Shadow Copy
    • Windows Event Log
  3. If any service is not started, right-click it and select Start.
  4. For services not set to Automatic, right-click the service, select Properties, and change the Startup type to Automatic.

Is the Seagate Dashboard Compatible with Windows 11?

Unfortunately, Seagate Dashboard has not been updated since 2018, and it is not compatible with Windows 11.

Is the Seagate Dashboard Free?

Yes, Seagate Dashboard is a free software application that can be downloaded from Seagate’s official website.

Summary

In this guide, we’ve explored effective troubleshooting steps for resolving issues with Seagate Dashboard not functioning properly on Windows systems, ensuring your backup process remains uninterrupted.

Conclusion

If your Seagate Dashboard continues to face challenges, it may be time to explore alternative backup solutions. Remember to keep your software updated and regularly verify that all essential services are operational.

FAQ (Frequently Asked Questions)

What do I do if Seagate Dashboard still does not work after following the steps?

If the Dashboard is still unresponsive, consider switching to other data backup software alternatives.

How do I ensure my backups are secure with Seagate?

Regularly update your Seagate Dashboard and verify the integrity of your backup files.

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