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Fix Scanner Error 0x00000015: Device Not Ready, Operation Could Not Be Completed

2024/05/03
PC Repair

Key Notes

  • Restart your computer and power cycle the scanner to fix potential glitches.
  • Check and start the Windows Image Acquisition (WIA) service if it’s stopped.
  • Ensure your scanner drivers are updated or properly reinstalled.

Troubleshooting Scanner Error 0x00000015 on Windows

Facing the Scanner Error 0x00000015 can halt your scanning operations and leave you frustrated. Understanding the cause and how to resolve this error is crucial for smooth document scanning.

Fixing Scanner Error 0x00000015, Operation Could Not Be Completed, The Device is Not Ready

If you’ve encountered Scanner Error 0x00000015 preventing your scanner from functioning, follow these step-by-step solutions to overcome the issue.

Step 1: Restart Your Computer and Power Cycle Your Scanner

Begin with a system restart to clear any temporary issues. If this doesn’t help, power cycle your scanner by turning it off, unplugging it for about a minute, and then reconnecting and turning it back on.

Pro Tip: Performing a power cycle on your scanner often resolves many connectivity issues.

Step 2: Check the Windows Image Acquisition (WIA) Driver Status

Ensure that the WIA service that facilitates communication between your scanner and PC is functioning properly:

  1. Launch the Services application.
  2. Locate the Windows Image Acquisition (WIA) service.
  3. Right-click it, select Properties, and make sure it’s running. If stopped, click ‘Start’.
  4. Set the Startup type to Automatic, then click Apply > OK.

Step 3: Install or Update Scanner Drivers

Outdated or missing drivers are common culprits for scanner issues. To update or install the latest drivers:

  1. Download the latest driver from your scanner’s manufacturer website.
  2. Utilize a driver update software for automatic updates.
  3. Alternatively, update via Device Manager.

Step 4: Reinstall the Scanner Driver

If updating drivers doesn’t resolve the problem, uninstall the current driver and reinstall it:

  1. Press Win + X and navigate to Device Manager.
  2. Find your scanner driver within Print Queues, Imaging devices, or Other devices.
  3. Right-click the driver and select ‘Uninstall device’, then confirm.
  4. Click ‘Scan for hardware changes’ to reinstall the driver automatically.

Step 5: Troubleshoot in Clean Boot

If the issues persist, perform a system Clean Boot to identify if background processes are interfering:

After rebooting in Clean Boot mode, check if the scanner operates correctly. If it does, manually enable startup processes to isolate the cause of the interference.

Summary

Scanner Error 0x00000015 can be frustrating, but by following simple troubleshooting steps—such as restarting your devices, checking driver statuses, and ensuring proper driver installations—you can often resolve the issue and resume document scanning.

Conclusion

Implementing the steps discussed will help you fix the Scanner Error 0x00000015 effectively. If issues persist, consider seeking professional technical support or further investigating your device settings.

FAQ (Frequently Asked Questions)

How do I fix my HP Laserjet scanner error?

A simple power cycle often resolves errors. If issues persist, consult the specific error code for guidance on a permanent fix.

Why is my scanner suddenly not working?

Check all power connections and cables, verify that the power supply is functioning, and perform a restart. Persistent issues may require further troubleshooting.

PC Repair