Resolving OneDrive Error: This Item Might Not Exist or Is No Longer Available

When attempting to access your OneDrive folder through a web browser, you may encounter an error stating: This item might not exist or is no longer available. This message typically arises when the default document library has been renamed from ‘Documents’ to an arbitrary title on the OneDrive platform.

This item might not exist or is no longer available. It may have been deleted, expired, or you may lack the necessary permissions to view it. For further details, please contact the item’s owner.

How to Resolve the OneDrive Error: This item might not exist or is no longer available

This issue often results from altering the default document library name on your OneDrive from ‘Documents’ to a different name. You can resolve this by following these steps using SharePoint Designer.

1. Launch SharePoint Designer.
2. Access your OneDrive site.
3. Go to All Files.
4. Right-click on the library.
5. Choose the Rename option.
6. Change the library name back to Documents.

SharePoint Designer (SPD) is a free HTML editor for developing and adjusting Microsoft SharePoint sites, web pages, and workflows. When you start SharePoint Designer, its Backstage View appears, as it is tailored to operate solely with SharePoint. You must link SharePoint Designer to a current SharePoint site or establish a new one within an existing environment.

If you encounter issues opening SharePoint Designer, you may need to enable Custom Script through the SharePoint Online Admin Center.

In the SharePoint Online Admin center, navigate to Settings, then Custom Script.

Ensure the following two options are checked:

• Allow users to run custom scripts on personal sites.
• Allow users to run custom scripts on sites created through self-service.

• Once that’s completed, click the OK button.
• Next, head to the All Files navigation pane located on the left.
• Right-click the library and select the Rename option.
• Change the library’s name to Documents.

After completing these steps, close the window and exit the program.

Alternatively, you can use the Microsoft Admin Site.

Click this link to download the Run Tests: OneDrive Document Library Path Modified file. This will populate the diagnostics section in the Microsoft 365 Admin Center.

Under Run Diagnostics, input the User Principal Name (UPN) of the affected user, and select Run Tests.

If the results indicate that the document library’s default name has been altered, check the acknowledgment box and click Update Settings.

This action will revert the changes and resolve the OneDrive error: This item might not exist or is no longer available.

Following these steps, you should no longer encounter the “This item might not exist”error while trying to access your OneDrive files or folders.

We hope this information proves helpful!

How to Clear OneDrive Cache?

A straightforward method to clear the OneDrive cache is by opening the Run dialog box, entering the following command, and pressing Enter: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset.

How to Resolve No Access Permissions Error in OneDrive?

To address permission issues within OneDrive, right-click on the file or folder, select Properties, then Security, and click on your username. Check if Read and Write permissions are enabled. If they are not, click on Edit to change these settings.

What Could Cause My Microsoft OneDrive to Malfunction?

OneDrive may stop functioning correctly due to a slow internet connection, insufficient storage space in your account, server outages, or if you lack the necessary permissions to read or write files.