Recall Feature: Saving Snapshots, Yet No Snapshots Found

When you encounter a notification stating Recall is now saving snapshots but find no snapshots on your Windows 11 system, this article offers assistance. Recall Snapshot functions by capturing your activities and generating a searchable timeline based on those actions.

Your activity timeline will be displayed while you use your computer. Revisit later to access your snapshots.

Recall is now saving snapshots – Yet no snapshots saved

If you’re seeing the message that Recall is now saving snapshots, but your Windows 11 computer shows no stored snapshots, consider these solutions and workarounds:

1. Restart your computer and give it another try
2. Toggle the Save snapshots feature off and on
3. Inspect the registry entries
4. Verify your available storage space
5. Ensure you have access permissions for Recall folders
6. Activate Secure Boot
7. Test in Clean Boot mode

Let’s delve into each solution in more detail.

1] Restart your computer

The first step is to restart your device. This action helps Recall resolve any minor glitches that might be causing the problem. If the issue persists after rebooting, move on to the next step.

2] Toggle the Save snapshots option

A secondary approach to troubleshoot the problem involves disabling and subsequently re-enabling the Save Snapshots option. Despite being activated, Windows may not always register this setting correctly. Follow these steps:

1. Open Settings by pressing Win + I.
2. Navigate to the Privacy & Security section.
3. Locate the Recall & Snapshots option and select it.
4. Disable the toggle for Save Snapshots under the Snapshots section.
5. Wait a few moments; if possible, reboot your system before re-enabling the feature.

After completing these steps, check whether the issue has been resolved.

3] Inspect the registry entry

If specific settings have been customized in the registry, they may override changes made in Settings. Hence, it’s essential to verify those registry entries and modify them if necessary. Bear in mind to back up the registry before making any changes.

Follow these steps to check the Recall settings within the Windows Registry:

1. Launch the Registry Editor.
2. Navigate to File > Import, select a destination, and save the file.
3. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\default\WindowsAI.
4. Look for DisableAIDataAnalysis; if it is set to 1, it means the feature is disabled. Change this value to 0 to enable snapshot saving.

After completing the changes, restart your computer and check if the problem is rectified.

4] Verify available storage space

Under Settings > Privacy & Security > Recall & Snapshots, you will discover an option to set Maximum Storage for snapshots. If your snapshot storage reaches its limit, older snapshots will be removed.

Consider increasing this capacity to see if it brings any relief. Navigate back to this settings panel and use the drop-down menu to adjust the Maximum Storage for snapshots.

After making these adjustments, confirm whether the issue is resolved.

5] Ensure proper permissions for Recall folders

The ImageStore folder, found at %LOCALAPPDATA%\CoreAIPlatform.00\UKP, contains the screenshots captured by Recall.

It’s vital to ensure that you have full permissions to this folder. Without adequate access, the snapshots may not save correctly. Right-click on the ImageStore folder, select Properties > Security, and ensure Full Control is granted. Repeat this check for the UKP folder as well.

Did that resolve the problem?

6] Activate Secure Boot

In order to successfully capture a Recall snapshot, your system must have Secure Boot enabled. This feature ensures that your device starts with trusted firmware. Follow these instructions to enable Secure Boot:

• Navigate to Settings > System > Recovery > Advanced Startup.
• Click on the Restart Now button.
• Once the computer reboots, go to Troubleshoot > Advanced Options.
• Select UEFI Firmware Settings to access the BIOS.
• Find the Secure Boot option located under the Security / Boot / Authentication tab.
• Set it to Enabled.
• Save your changes and exit.

After this, check whether the problem persists.

7] Test in Clean Boot state

This issue may arise due to interference from third-party services affecting Recall Snapshots. To investigate, start your computer in Clean Boot mode and check if saving works. If snapshots are successfully stored, you’ll need to identify and disable the conflicting process. If the associated program is non-essential, removal may also be considered.

We hope these solutions help resolve the issue you’re facing.

Where can Recall snapshots be found?

Recall snapshots are stored locally on your computer, specifically within a folder in the CoreAIPlatform.00 directory. To access the ImageStore folder containing the Recall screenshots, navigate to %LOCALAPPDATA%\CoreAIPlatform.00\UKP.

How can I disable Recall?

To disable Recall, go to Settings and then navigate to Privacy & Security > Recall & Snapshots. From there, turn off the Save Snapshots feature. Alternatively, you can change the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\default\WindowsAI/DisableAIDataAnalysis to 1.