Recall Feature: How to Save Snapshots and Troubleshoot Missing Snapshots

Key Notes

  • Restarting your computer can often resolve minor glitches.
  • Checking and modifying registry settings is crucial if snapshots are not saving.
  • Ensure you have enough storage space allocated for snapshots.

Troubleshooting the Recall Feature on Windows 11: What to Do When Snapshots Aren’t Saving

Experiencing issues with the Recall feature on Windows 11? This guide provides effective solutions for users encountering the “Recall is now saving snapshots” notification without any snapshots being saved.

Solutions to Fix the Recall Snapshots Issue

If you are seeing the message “Recall is now saving snapshots” on your Windows 11 system but failing to find any saved snapshots, try these troubleshooting steps:

Step 1: Restart Your Computer

A simple restart can often resolve software glitches that may prevent snapshots from saving properly. Check for any improvements after rebooting your device.

Step 2: Toggle the Save Snapshots Option

Sometimes, Windows might not correctly log the Save Snapshots setting. Try the following steps:

  1. Open Settings using Win + I.
  2. Go to Privacy & Security.
  3. Select Recall & Snapshots.
  4. Toggle off the Save Snapshots feature.
  5. Wait a moment and reboot your system, then re-enable the feature.

Pro Tip: Always reboot after toggling settings for them to take effect.

Step 3: Inspect the Registry Entry

Registry modifications can impact the Recall feature. To verify the settings:

  1. Open the Registry Editor.
  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\default\WindowsAI.
  3. Find DisableAIDataAnalysis ; if it is set to 1, change it to 0 to enable saving snapshots.
  4. Backup the registry before making changes for safety.

Pro Tip: Always backup your registry before making any changes.

Step 4: Verify Available Storage Space

Check the Maximum Storage setting in Recall & Snapshots under Privacy & Security. If storage is maxed out, older snapshots will be cleared:

Increase the Maximum Storage limit if necessary and confirm if this resolves the issue.

Step 5: Ensure Proper Permissions for Recall Folders

The ImageStore folder, located at %LOCALAPPDATA%\CoreAIPlatform.00\UKP, contains snapshots:

Ensure you have Full Control access:

  1. Right-click on the ImageStore folder.
  2. Select Properties > Security.
  3. Confirm Full Control is granted for your user account.

Pro Tip: Check permissions for both the ImageStore and UKP folders to ensure accessibility.

Step 6: Activate Secure Boot

Secure Boot must be enabled to capture snapshots:

  1. Go to Settings > System > Recovery > Advanced Startup.
  2. Click on Restart Now.
  3. Post-reboot, go to Troubleshoot > Advanced Options.
  4. Select UEFI Firmware Settings.
  5. Locate the Secure Boot option and enable it.
  6. Save changes and exit BIOS.

Pro Tip: Check your device manual for specifics while navigating BIOS settings.

Step 7: Test in Clean Boot State

If third-party services interfere with Recall functions, try a Clean Boot:

Reboot and test if saving snapshots works. If so, identify and disable the conflicting application.

Summary

This guide provided actionable steps to troubleshoot when your Windows 11 system indicates that Recall is saving snapshots, yet none is found. The outlined solutions emphasize system restarts, registry checks, storage availability, and permissions settings as crucial elements for resolving such issues.

Conclusion

If the steps provided above have not successfully resolved your problem with Recall snapshots, further investigation may be required concerning Windows updates or compatibility issues. Do not hesitate to seek additional support from Microsoft or tech forums for in-depth assistance.

FAQ (Frequently Asked Questions)

Where can Recall snapshots be found?

Recall snapshots are located in the ImageStore folder within the CoreAIPlatform.00 directory at %LOCALAPPDATA%\CoreAIPlatform.00\UKP.

How can I disable Recall?

To disable Recall, navigate to Settings, go to Privacy & Security, and switch off the Save Snapshots feature. Alternatively, adjust the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\default\WindowsAI/DisableAIDataAnalysis to 1.