Unsupported File Format or Corruption: Reasons Why Photos Can’t Open Your File
Key Notes
- Check for supported file formats before opening images or videos.
- Ensure files are valid and not corrupted before attempting to open them.
- Repairing or updating the Photos app can often resolve file access issues.
Troubleshooting Unsupported File Format Errors in the Windows Photos App
The Windows Photos app provides a convenient way to view images and videos, but it can be frustrating when files don’t open due to unsupported formats or corruption. This guide offers actionable steps to resolve these issues effectively, ensuring a seamless viewing experience.
How to Fix Unsupported File Format Issues in the Windows Photos App
Step 1: Verify the Supported File Format
Before attempting to open a file, confirm that it’s in a format the Photos app can handle. Common supported formats include JPG, PNG, and MP4. If your file is in an uncommon format, consider converting it using free online conversion tools.
Step 2: Check File Integrity
If you suspect a file might be corrupted, verify its integrity by trying to open it on another device or media player. If you transferred files from another source, ensure the transfer completed successfully without errors.
Step 3: Repair the Photos App
In some instances, issues with the Photos app itself could prevent files from opening. To repair it, navigate to Settings, select Apps, find the Photos app, click the three-dot menu, choose Advanced options, and then select Repair.
Pro Tip: Regularly repairing and updating your apps can help maintain stability and performance.
Step 4: Update the Photos App
Using an outdated version of the Photos app can lead to unexpected issues. To update, open the Microsoft Store, go to Library, and click Get updates. This will check for and install any available updates for your installed Microsoft applications.
Step 5: Use Alternative Viewer Software
If the Photos app continues to struggle with your files, consider downloading third-party image or video players that support a broader range of formats. Popular options include VLC for videos and IrfanView for images.
Summary
If you encounter the error message indicating that the Photos app cannot open a file due to unsupported formats or corruption, follow these five steps to troubleshoot and resolve the issue. By checking formats, file integrity, and ensuring your Photos app is updated and repaired, you can regain access to your media files.
Conclusion
Encountering unsupported file formats when using the Windows Photos app can be bothersome, but with the right approach, these issues can be quickly resolved. Follow the outlined steps, and you’ll be back to enjoying your photos and videos in no time.
FAQ (Frequently Asked Questions)
Why does it say Photos can’t open this file because the format is currently unsupported?
This message appears when the Photos app cannot recognize the file’s format. You may need to convert the file to a more common format such as JPG or MP4. Ensure that the file is also complete and not corrupted.
How do I fix an unsupported image format on my computer?
To fix an unsupported image format, convert the file to a universally supported format like JPG or PNG, or use a third-party image viewer known for broader format support.