How to Fix Netflix Error Code NW-3-16: 5 Effective Solutions

Step 1: Log Out of Netflix on All Devices

To refresh your Netflix account settings, sign out of all active devices:

1. Open Netflix in a browser on another device.
2. Click the profile icon in the top right corner.
3. Select Account from the dropdown menu.
4. Scroll to Settings and click on Sign out of all devices.
5. Press the Sign Out button to confirm.
6. Wait a few hours before logging back into the device experiencing the error.

Step 2: Resolve Internet Connection Issues

Next, diagnose and fix any connection problems:

Step 2.1: Change Your Network Band

1. Open Device Manager via the Start menu.
2. Expand Network adapters.
3. Right-click your adapter, select Properties.
4. Under the Advanced tab, select Preferred Band.
5. Choose 2.4GHz band from the dropdown and press Enter.
6. Restart your computer.

Step 2.2: Clear Your DNS Cache

1. Press Windows + R, type cmd, and press Ctrl + Shift + Enter.
2. Confirm in the UAC prompt by clicking Yes.
3. Paste this command: ipconfig /flushdns and hit Enter.
4. Restart your PC to apply changes.

Step 2.3: Update Your Network Drivers

1. Launch Device Manager from the Start menu.
2. Find your network adapter, right-click on it, and choose Update driver.
3. Select Search automatically for updated drivers.

Step 2.4: Reset Your Network

1. Press Windows, then select Settings.
2. Go to Network & internet.
3. Click on Advanced network settings.
4. Hit Network reset.
5. Confirm by selecting Reset now.

Step 3: Clear Application Cache

Cleaning cache can often solve app performance issues. Follow these steps for different devices:

Step 3.1: Clear Cache on Your TV

1. Go to Settings on your TV.
2. Select Apps and find Netflix.
3. Choose Clear data and then Clear cache.

Step 3.2: Clear Cache on Windows App

1. Open Settings by pressing Windows + I.
2. Go to Apps, then Apps & features.
3. Locate the Netflix app, click on the three dots, and select Advanced options.
4. Hit Repair, and if it fails, click Reset.

Step 3.3: Clear Cache on Android App

1. Open the Settings app on your Android device.
2. Select Apps, then find Netflix.
3. Tap Storage, then choose Clear data followed by Clear cache.

Step 3.4: Clear Browser Cache

1. Open your Chrome browser and click on the three vertical dots.
2. Go to Settings.
3. Navigate to Privacy and security and select Clear browsing data.
4. Ensure Cookies and other site data and Cached images and files are checked, then hit Clear data.

Step 4: Verify Device Firmware Updates

Make sure your devices are running the latest software:

Step 4.1: Update Android TV Firmware

1. Access Settings on your TV.
2. Go to System settings.
3. Select About then Software update.
4. Click on Network update, followed by Check Update.

Step 4.2: Update Android Phone Firmware

1. Navigate to Settings on your device.
2. Go to Software update.
3. Choose Download and install to check for updates.
4. Install any available updates, and then retry Netflix.

Step 5: Reinstall the Netflix App

If all else fails, consider a fresh installation of the Netflix app:

Step 5.1: Uninstall the TV App

1. Open the Google Play Store on your TV.
2. Select the three vertical dots and click My Apps.
3. Find the Netflix app, click Uninstall, then reinstall it.

Step 5.2: Uninstall the Windows App

1. Press Windows + I to open Settings.
2. From the left pane, select Apps and click Installed apps.
3. Locate Netflix, click the ellipsis next to it, and choose Uninstall.

Step 5.3: Uninstall the Android App

1. Open the Settings app on your Android device.
2. Select Apps and find Netflix.
3. Tap Uninstall and confirm.
4. Download Netflix again from your app store.

Additional Tips to Avoid Netflix Connection Errors

• Ensure your firmware is up to date on routers, operating systems, and the Netflix app.
• Close background processes and disconnect unnecessary devices when streaming to improve performance.
• Check Netflix’s status page for any outages and monitor your internet speed.

What does error code NW-3-16 mean on Netflix?

How do I know if it’s my Netflix or ISP causing the error?