Unexpected Stoppage of Microsoft Passport Container Service After Secondary Drive File Replacement

Step 1: Basic Troubleshooting

Start by performing a Clean Boot of your computer to ascertain if any third-party service is the root of the problem. If nothing is revealed, consider disabling your antivirus software. If the issue persists, run the SFC and DISM tools to repair any corrupt files. Additionally, utilize error-checking tools to resolve minor hardware issues.

Step 2: Resetting the Passport Container Services

To clear potential service conflicts, resetting the Windows services to their default settings can be beneficial.

• Launch Windows Terminal (Admin).
• Type the following command to revert the service to its default startup type:
  sc config MicrosoftPassportContainer start= demand
• Press Enter and restart your computer.

Step 3: Verify Service Dependencies

The Microsoft Passport Container service is reliant on other services for optimal function. Ensure all necessary dependencies are operational.

• Press Windows + R, type services.msc, and press Enter.
• Find Microsoft Passport Container in the list.
• Right-click on it and select Properties.
• Visit the Dependencies tab and note required services.
• Confirm that dependent services (like RPC Endpoint Mapper and DCOM Server Process Launcher ) are active.
• For any that are stopped, right-click and select Start.

Step 4: Restore Drive Permissions

Drive permission settings can impact service functionality. Ensure appropriate permissions are granted.

• Right-click the secondary drive in File Explorer and select Properties.
• Navigate to the Security tab.
• Click on Advanced to view advanced permissions.
• Ensure SYSTEM and Administrators have full control over the drive.
• If necessary, click Edit to modify permissions.
• Apply changes and restart your computer to determine if the issue persists.

Step 5: Check the Event Viewer for Error Logs

The Event Viewer provides a detailed log of system and service errors, which may help identify the cause of the Passport Container service stopping.

• Press Windows + X and select Event Viewer.
• On the left, expand Windows Logs and click System.
• Look for error entries matching the time of service interruption. Use Action > Filter Current Log to focus on errors.
• Document any entries concerning Microsoft Passport Container along with the error code for further troubleshooting.

Step 6: Reinstalling Windows Hello Components

Reinstalling components of Windows Hello can refresh necessary files for the Microsoft Passport Container.

• Navigate to Settings > Accounts > Sign-in options.
• Remove existing Windows Hello sign-in methods (like a PIN or fingerprint).
• Restart your system.
• Go back to Sign-in options and reconfigure Windows Hello settings.
• Check whether the Passport Container service functions correctly thereafter.

What does the Microsoft Passport Container service do?

How do I know if my Microsoft Passport Container service has stopped?