How to Fix Intel Driver Support Assistant Not Downloading Issues

Step 1: Change the Download Location

Opening the Intel Driver Support Assistant allows users to adjust settings related to downloading drivers.

1. Launch the Intel Driver Support Assistant.
2. Access Settings.
3. Locate the Folder Location setting and click Change Location.
4. Select or create a new folder for download progress.

Pro Tip: Ensure the selected folder has appropriate write permissions for successful downloads.

Step 2: Conduct a Clean Boot

A clean boot helps to eliminate interference from third-party services during the download process.

1. Use Win + R to open the Run dialog, type msconfig, and hit OK.
2. Under the Services tab, check the option to Hide all Microsoft services, then click Disable all. Hit OK.
3. Open Task Manager using Ctrl + Shift + Esc, navigate to the Startup tab.
4. Identify and disable any applications you suspect are causing conflicts.
5. Restart your computer and retry the Intel Driver & Support Assistant.

Pro Tip: You can gradually re-enable services after confirming the issue has been resolved to identify the problem source.

Step 3: Delete the Install History File

By deleting the installation history, you compel the Intel DSA to start afresh with identifying updates.

1. Terminate Intel DSA services by pressing Win + R, typing services.msc, and pressing Enter.
2. Find the Intel Driver & Support Assistant service, right-click on it, and select Stop.
3. Navigate to c:\programdata\intel\dsa\
4. Locate and delete the install-history.json file.
5. Restart the Intel DSA services and reopen the application.

Pro Tip: Maintained folders can be checked for any corrupted installations that may still linger.

Step 4: Review and Disable Browser Extensions

Browser extensions can sometimes hinder the download process.

1. Click the browser Menu icon, navigate to Extensions > Manage Extensions.
2. Disable any ad-blocking or privacy-related extensions.
3. Check if downloads succeed; if resolved, re-enable extensions one by one to find the offender.

Step 5: Reinstall Intel Driver & Support Assistant

Reinstalling the software can rectify numerous persistent problems.

1. Use Win + X to access Apps and Features.
2. Find the Intel Driver & Support Assistant, click the three dots beside it, and select Uninstall.
3. After uninstallation, restart your computer.
4. Download a fresh copy of the Intel Driver & Support Assistant from their official website.
5. Follow the installation prompts, and restart the computer once again.

Pro Tip: Ensure the latest version is being downloaded to avoid installing older or conflicting versions.

Why is my Intel Driver Support Assistant not downloading drivers?