What to Do If You Receive a Computer Locked Up Message from Microsoft

Key Notes

  • Remain calm; it’s a scam rather than a legitimate threat.
  • Follow structured steps to resolve the issue safely.
  • Engage trustworthy virus protection measures for future safety.

Understanding and Overcoming the ‘Computer has been Locked Up’ Scam

If you encounter the message stating that your computer has been locked up, don’t panic. This is a prevalent tech support scam designed to create urgency and fool users into seeking help from illegitimate sources. In this guide, we will walk you through recognizing this scam, safe steps to remove it, and measures to enhance your cybersecurity.

How to Remove the ‘Computer has been Locked Up’ Scam

Step 1: Close the Browser Safely

To terminate the unresponsive browser, press Ctrl + Shift + Esc to open the Task Manager. From there, locate and select the browser’s process, then click on End Task. If this doesn’t work, you can access the Task Manager through the Ctrl + Alt + Del screen for further options.

Pro Tip: Always check for any suspicious tabs or windows that may be open before closing the browser.

Step 2: Perform a Comprehensive Scan

Open Windows Security by typing in the search box. Navigate to Virus & threat protection, then select Scan options. Choose Full scan and hit Scan now. For added protection, consider running a scan with an effective third-party antivirus software.

Pro Tip: Ensure your antivirus software is up-to-date for optimal results during the scan.

Step 3: Remove Suspicious Programs

To uninstall any suspicious programs, press Windows + R to open the Run dialog. Type appwiz.cpl and hit Enter. From the list, find any recently installed applications that seem unfamiliar, select them, and click Uninstall, then follow the on-screen instructions to complete the removal process.

Pro Tip: If unsure about a program, research it before removing it to avoid uninstalling legitimate software.

Additional Tips

  • Always check for updates on legitimate security resources.
  • Avoid sharing your computer’s support number with anyone who contacts you unsolicited.
  • Educate others about these common scams to help them stay alert.

Summary

The ‘Computer has been locked up’ scam preys on user anxiety and lack of knowledge. By following the outlined steps—closing the browser, scanning for viruses, and uninstalling suspicious programs—you can effectively eliminate the threat. Remember to stay informed and cautious in your online activities to protect against future scams.

Conclusion

Staying vigilant is essential in combating computer scams. By applying the knowledge from this guide, you can navigate and thwart these malicious threats successfully. Remember, if something feels off, trust your instincts and seek advice from reputable sources.

FAQ (Frequently Asked Questions)

What should I do if I unintentionally called a scam number?

If you called a scam number, immediately hang up and do not provide any personal information. Run a security scan on your device and monitor your accounts for any suspicious activity.

Can my computer really be locked by a scam?

No, the message is fabricated to trick you into believing your computer is compromised. The scam aims to manipulate you into providing personal information or payment.