Fixing Dell SupportAssist Pre-Boot System Performance Check Problems

Key Notes

  • Perform a hard reset to clear temporary glitches.
  • Ensure BIOS settings are correctly configured.
  • Disabling unnecessary boot checks can allow Windows to load.

A Comprehensive Guide to Fixing Dell SupportAssist Pre-Boot System Performance Check Issues

Experiencing a freeze on the Dell SupportAssist Pre-Boot System Performance Check can be frustrating and hinder your Windows startup. This guide provides a series of actionable steps to resolve this issue effectively.

Resolving Dell SupportAssist Pre-Boot System Performance Check Issues

Step 1: Perform a Power Reset on Your Device

A straightforward method to resolve the Pre-Boot System Performance Check freeze is to perform a power (hard) reset on your Dell device.

  • For a Dell desktop computer: power it off, unplug the power cord from both the computer and the wall socket, press and hold the Power button for 30 to 60 seconds, reconnect the power cable, turn on the computer, and check if the issue persists.
  • For a Dell laptop: turn it off, remove the battery, hold the Power button for 30 seconds to discharge any remaining power, reinsert the battery, power up the laptop, and see if the problem is resolved.

Step 2: Reset Your BIOS Settings

Incorrectly configured BIOS settings might often be the culprit for the freeze. Here’s how you can reset it:

  1. Press the power button to turn off the PC on the Pre-Boot System Performance Check screen.
  2. Restart the PC and as soon as the display lights up, repeatedly press the F12 key to enter the BIOS menu.
  3. In BIOS, select Load Defaults located at the bottom.
  4. Choose the BIOS Defaults option and click OK.
  5. Follow the prompts to confirm the change.

Many users found that resetting BIOS settings resolved the issue efficiently.

Step 3: Update the BIOS Firmware

If resetting the BIOS does not solve the issue, consider updating the BIOS firmware, as the current version might have glitches. Check Dell’s official website for model-specific instructions.

Step 4: Toggle Secure Boot Settings or Activate Audit Mode

Adjusting the Secure Boot settings can also help:

  • Power on the computer and press F12 to enter BIOS.
  • Navigate to the Boot Configuration tab and toggle the Secure Boot option to enable or disable it.
  • Save changes and reboot your PC to see if the issue persists.

If this doesn’t help, try switching to Audit Mode.

Step 5: Disable Dell Reliable Memory Technology in BIOS

For many users, turning off Dell Reliable Memory Technology (RMT) in the Performance section of BIOS resolved the problem. Remember to save changes and restart your PC afterward!

Step 6: Turn Off the Dell SupportAssist Pre-Boot System Performance Check

If all else fails, you may need to disable the Dell SupportAssist Pre-Boot System Performance Check:

  • Enter the BIOS.
  • Navigate to the SupportAssist System Resolution tab and uncheck SupportAssist OS Recovery.
  • Save changes and exit BIOS.

This last resort allows Windows to boot without getting stuck, but it’s advisable to use this option judiciously.

Additional Tips

  • Verify that all external devices are disconnected.
  • Regularly clean the internal components to reduce dust buildup.
  • Consider running hardware diagnostics if problems persist.

Summary

Resolving the Dell SupportAssist Pre-Boot System Performance Check issues often involves simple troubleshooting steps such as power resets, BIOS management, and disabling unnecessary checks. Following these guides can help restore your Dell PC’s functionality.

Conclusion

Dell’s SupportAssist is invaluable for identifying hardware issues, but it can sometimes present challenges like freezing during the Pre-Boot System Performance Check. By employing the strategies outlined above, users can troubleshoot effectively and ensure a successful boot into Windows.

FAQ (Frequently Asked Questions)

How do I know if my hardware is causing the freeze?

Observe the component being checked on the screen. If it is a hard drive, try disconnecting external drives; for CPU or RAM, check for secure connections.

What if disabling the SupportAssist Pre-Boot check doesn’t work?

If disabling the Pre-Boot check does not resolve the issue, further hardware diagnostics may be necessary to identify underlying problems.