Troubleshooting the PAGE_FAULT_WITH_INTERRUPTS_OFF Error Code 0x49

Step 1: Analyze the Crash Dump with WinDbg

To begin resolving the PAGE_FAULT_WITH_INTERRUPTS_OFF error, you can analyze the crash dump file using WinDbg. Follow these steps:

1. Download the Debugging Tools for Windows from the Microsoft website and install WinDbg.
2. Launch WinDbg after installation.
3. Go to File > Symbol File Path.
4. Input: SRV*C:\Windows\symbol_cache*https://msdl.microsoft.com/download/symbols
5. Click OK.
6. Navigate to File > Open Crash Dump.
7. Locate and open the dump file (typically found at C:\Windows\Memory.dmp ).
8. In the command window, type !analyze -v and hit Enter.
9. Wait for the analysis to finish and review the output for insights on the PAGE_FAULT_WITH_INTERRUPTS_OFF error.

Pro Tip: Understanding the output can help direct your next troubleshooting steps based on the error specifics.

Step 2: Use Driver Verifier to Check Drivers

Driver Verifier can help you identify any problematic drivers that may be causing the blue screen error.

1. Click the Start button, type cmd and then click on Run as administrator.
2. Enter verifier and press Enter to open the Driver Verifier Manager.
3. Select Create standard settings and click Next.
4. Choose Automatically select all drivers installed on this computer and click Next.
5. Click Finish and restart your computer.

Pro Tip: Monitoring driver behavior after using Driver Verifier can give you insights into which drivers are stable or causing issues.

Step 3: Update or Roll Back Drivers

Outdated or corrupted drivers can trigger the PAGE_FAULT_WITH_INTERRUPT_OFF error. Follow these steps to update or roll back your drivers:

1. Press Windows + X and choose Device Manager.
2. Identify any devices marked with a yellow exclamation mark.
3. Right-click on the device and select Update driver.
4. Select Search automatically for drivers to search for updates.
5. If issues persist, right-click on the device, select Properties, and under the Driver tab, choose Roll Back Driver if available.

Pro Tip: Consider manually downloading drivers directly from the manufacturer’s website for more reliable updates.

Step 4: Run the Memory Diagnostic Tool

Memory corruption can lead to errors like PAGE_FAULT_WITH_INTERRUPTS_OFF. Check your RAM with the following steps:

1. Press Windows + R, type mdsched.exe, and press Enter.
2. Select Restart now and check for problems.
3. Let the diagnostic tool run and restart your computer once the check is complete.

Pro Tip: If faulty memory is detected, consider reseating or replacing the defective RAM module.

Step 5: Check the Disk for Errors

File system errors can cause blue screen problems. To check your disk for issues:

1. Type cmd in the Start menu, right-click and select Run as administrator.
2. Input chkdsk /f /r and press Enter.
3. Type Y when prompted to schedule a disk check on restart.
4. Restart your computer to allow Disk Check to complete.

Pro Tip: Regular disk checks can help maintain system integrity and catch errors early.

Step 6: Review and Adjust Virtual Memory

Managing virtual memory effectively is crucial. Follow these steps to ensure it’s set up correctly:

1. Press Windows + R, type sysdm.cpl, and press Enter.
2. Under the Advanced tab, click Settings in the Performance section.
3. Go to the Advanced tab and click Change under Virtual Memory.
4. Ensure Automatically manage paging file size for all drives is checked.

Pro Tip: Insufficient virtual memory could lead to performance issues and errors, so keep this setting managed.

Step 7: Perform a Clean Boot

A clean boot can help isolate issues by minimizing the number of active processes at startup. Here’s how you do it:

1. Press Windows + R, type msconfig, and press Enter.
2. On the Services tab, check the box for Hide all Microsoft services and click Disable all.
3. Navigate to the Startup tab and open the Task Manager.
4. Disable all startup items.
5. Click OK and restart your computer.

Pro Tip: You can enable startup items one by one to identify which application is causing the issue.

Step 8: Restore the System to an Earlier Point

If the error started after a specific change, you can revert your system by following these steps:

1. Press Windows + R, type rstrui, and press Enter.
2. Follow the wizard to select a restore point prior to the error.
3. Click Next, confirm your choice, and click Finish.

Pro Tip: Ensure you’ve selected the correct restore point to avoid loss of data from subsequent installations.

What does the PAGE_FAULT_WITH_INTERRUPTS_OFF error mean?

Can I prevent the PAGE_FAULT_WITH_INTERRUPTS_OFF error?