Troubleshooting Microsoft Store Error Code 0x00000005: A Step-by-Step Guide

Step 1: Run the Windows Store Apps Troubleshooter

Press Windows + I to access the Settings app. Navigate to the System section and select Troubleshoot.

Then, click on Other troubleshooters. Locate the Windows Store Apps option and click Run. Follow the on-screen prompts to complete the troubleshooting process.

Pro Tip: Running the troubleshooter can rectify numerous Store-related issues effectively.

Step 2: Clear the Store Cache with WSRESET Command

Open the Run dialog by pressing Windows + R. Type wsreset.exe and hit Enter to reset the Windows Store cache.

Once the command executes, the Microsoft Store should open momentarily. Check if the issue is resolved.

Step 3: Repair or Reset Microsoft Store

Open the Settings app by pressing Windows + I. Navigate to Apps and click Installed apps.

Locate Microsoft Store, click the three dots and select Advanced options. From there, select Repair. If problems persist, repeat the steps but choose Reset this time.

Step 4: Execute SFC & DISM Scans

Search for cmd, right-click and select Run as administrator. In the command prompt, run sfc /scannow to detect and repair corrupted system files.

Follow it up by running Dism /Online /Cleanup-Image /RestoreHealth in the command prompt.

Step 5: Enable TLS Protocols

Press Windows + R and enter inetcpl.cpl to access the Internet Properties. Go to the Advanced tab and ensure to enable Use TLS 1.0, Use TLS 1.1, Use TLS 1.2, and Use TLS 1.3.

Lastly, click Apply and then OK to save the changes.

Step 6: Re-register the Microsoft Store App

Open PowerShell as an administrator by searching for powershell and selecting Run as administrator. Execute the command below:

Get-AppXPackage *Microsoft. WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_. InstallLocation)\AppXManifest.xml"}

Also, run this command to re-register for all user accounts:

Get-AppxPackage -AllUsers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_. InstallLocation)\AppXManifest.xml"}

Step 7: Create a New User Account

Open Settings by pressing Windows + I. Navigate to Accounts and click on Other users.

Select Add account, then I don’t have this person’s sign-in information and choose Add a user without a Microsoft account. Fill in the necessary details and finish the setup by following on-screen instructions.

Step 8: Reinstall Microsoft Store

In PowerShell, execute the command to remove Microsoft Store from all user accounts:

Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage

After rebooting, reinstall the store using:

Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_. InstallLocation)\AppXManifest.xml" }

What is the Microsoft Store error 0x00000005?

How can I prevent the error from recurring?