How to Fix Synaptics Touchpad Driver Error Code 10

Have you come across the Synaptics Touchpad driver error code 10? If so, it’s important to resolve this issue, as it can hinder the proper functioning of your touchpad. This guide will provide you with the necessary steps to fix this problem.

How to Resolve Synaptics Touchpad Driver Error Code 10?

Before diving into the solutions, make sure that your touchpad is enabled. You can turn it on by pressing either the F8 or F6 key. Additionally, restarting your device might also be beneficial. Check that there’s no hardware damage to your device.

1. Disable and Re-enable the Synaptics Touchpad Hardware

1. Open the Settings application by pressing Windows + I.
2. Select Bluetooth & Devices. Then, scroll down on the right-hand menu until you see the Touchpad option and click on it.
3. Turn off and then turn on the Touchpad toggle located in the upper right corner.
   

   

Alternatively, you can modify this setting via the BIOS. For detailed instructions, please consult your laptop’s manual.

2. Roll Back or Uninstall the Touchpad Driver

1. Press Windows + X together to access the menu, then select Device Manager.
2. Expand the Human Interface Devices section in the Device Manager.
3. Right-click on Synaptics Touchpad (or the name of your touchpad driver) and choose Properties.
   

   

4. Navigate to the Driver tab and click on Roll Back Driver, following the prompts to complete this process.
   

   

5. Press OK to close the properties window after the rollback is completed.

After performing the rollback, check if the problem still persists. If the rollback option is not available, you can choose to uninstall the driver and then restart your device.

This straightforward approach may resolve issues related to the I2C HID Device (This device cannot start. (Code 10) A request for the HID descriptor failed.).

3. Update the Synaptics Touchpad Driver

1. Launch the Device Manager.
2. In Device Manager, expand the Human Interface Devices section. Right-click on Synaptics Touchpad (or the name of your touchpad’s hardware driver) and select Update Driver.
   

   

3. In the Update Driver box, choose Search automatically for drivers.
   

   

4. Windows will search online and download any available updates for your touchpad driver.
5. After the update finishes, restart your computer if prompted to do so.

For optimal results, it may be advisable to manually download the drivers from the manufacturer’s website.

Once you’ve updated the driver, the error message stating This device cannot start should be resolved.

4. Conduct a Clean Boot

1. Open the Start menu, type System, and select System Configuration from the results.
2. In the System Configuration window, navigate to the Services tab.
3. Check the box for Hide all Microsoft services at the bottom, then click Disable all to disable non-Microsoft services.
   

   

4. Proceed to the Startup tab and click Open Task Manager. Disable each startup item by right-clicking on them and selecting Disable.
   

   

5. Close Task Manager and return to the System Configuration window. Click Apply and then OK.
6. Restart your computer to initiate a Clean Boot environment.
   

   

If the issue is resolved, go through the steps again, re-enabling services one by one or in groups until you identify the cause of the problem.

5. Boot into Safe Mode

1. Open the Start menu and hold down the Shift key.
2. While keeping the Shift key pressed, restart your PC from the Power menu within the Start menu.
3. In the Troubleshoot section, select Advanced options.
   

   

4. Then, click on Startup Settings.
5. Hit Restart on the following screen.
6. Once your system restarts, press F4 or 4 to enter Safe Mode .
   

   

7. Check if your touchpad is functioning properly.
8. If it works, reboot your PC.

Once you’re back in normal mode, uninstall any recently added applications that might have triggered the This device cannot start. (Code 10) error.

6. Reseat the Synaptics Touchpad Cable

1. Before opening your device, wear an antistatic wristband to prevent damage.
2. Consult the laptop’s user manual to safely open the back panel.
3. Locate the Synaptics Touchpad cable, normally a flat ribbon cable connecting to the motherboard.
4. Carefully detach the cable from the connector by lifting the clip or pulling it out gently.
5. Examine both the connector and cable for any debris or signs of damage.
6. Reconnect the cable firmly into its connector, ensuring it is properly seated.
7. Reattach the back panel and secure it with the screws.

Did this troubleshooting guide for the Synaptics Touchpad help you resolve the problem with your notebook? Feel free to leave a comment below. If you have other effective solutions to address this issue, please share!

Keep in mind that this isn’t the only problem you may face; several users have also reported issues with installing the Synaptics touchpad driver or encountering the Synaptics touchpad driver error code 24.