Fixing Windows 10 Sign-in Error Code 0x8009002d: A Step-by-Step Guide

Step 1: Restart Your Computer

Reboot your system. This often resolves minor glitches. However, it may be temporary, requiring you to repeatedly restart until you successfully log in.

Step 2: Remove the Ngc Folder

The Ngc folder contains crucial Windows PIN settings. If this folder is corrupted, it may lead to login issues. Here’s how to delete it:

• Press Windows + E to open File Explorer.
• Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ in the address bar.
• Find the Ngc folder. Right-click and select delete. If it denies permission, proceed as follows:
• Right-click on the Ngc folder, choose Properties, and go to the Security tab.
• Select Advanced and then Change to alter the owner.
• Click Find Now to select your username as the new owner.
• Check “Replace owner on subcontainers and objects, ” click Apply and then OK.
• Return and delete the Ngc folder.

Step 3: Reset Your Windows Hello PIN

In some cases, conflicts arise between newly set PINs and passwords. Resetting the PIN may resolve these conflicts:

• Click on Start, type Sign-in options and open it.
• In the Windows Hello PIN section, select I forget my PIN.
• Proceed by clicking Continue and log in with your Microsoft account credentials.
• Enter a new PIN and confirm it. Finally, hit OK to save.

Step 4: Delete the Current PIN

If the error persists, removing and resetting your current PIN may be necessary:

• Right-click the Windows icon and select Settings.
• Navigate to Account > Sign-in options.
• Under Windows Hello PIN, click Remove and confirm.

Step 5: Disable Sleep Mode

Sleep mode can inadvertently trigger login issues. Disable it as follows:

• Right-click the battery icon on the taskbar, then select Power Options.
• Click Change when the computer sleeps.
• Set “Put the computer to sleep” to Never for both options.
• Save the changes.

Step 6: Run System File Checker (SFC)

Corrupted system files might cause the error. Running SFC can remedy this:

• Launch Command Prompt as an administrator.
• Type Sfc /scannow and press enter.
• Allow the scan to complete, then restart your system.

Step 7: Update Your System

If you’ve tried all the steps and the error remains, it may be time to update Windows:

• Press Windows + I to open Settings.
• Navigate to Update & Security > Windows Update.
• Check for updates. If available, download and install.

What does error code 0x8009002d mean?

Can I fix this error without technical help?