Resolve Windows 11 PIN Isn’t Available Error 0x80090027

2024/07/13

Key Notes

Resetting your PIN is often the quickest solution.
Booting into Safe Mode can help identify if third-party applications are causing the issue.
Enabling Trusted Platform Module (TPM) may be necessary for security features.

Resolving PIN Isn’t Available Error Code 0x80090027 on Windows 11

If you’re experiencing the frustrating “PIN Isn’t Available” error on your Windows 11 device, you’re not alone. This issue can prevent you from logging in or changing your PIN. This guide will walk you through troubleshooting steps to fix this error and regain access safely.

Solutions for the “PIN Isn’t Available” Error 0x80090027

If you’re struggling to access your device due to this error, follow these practical solutions step-by-step:

Step 1: Reset Your PIN

Resetting your PIN is an effective solution. Ensure your device is online:

While on the lock screen, select I forgot my PIN.
Enter your Microsoft account ID when prompted.
Verify your account and click Continue.
Create a new PIN and confirm by clicking OK.

Pro Tip: Ensure your internet connection is stable while resetting your PIN.

Step 2: Boot into Safe Mode

If the PIN is still unavailable, boot into Safe Mode. This helps check third-party apps:

Power Off and On your device 2-3 times using the power button to enter the Advanced Startup options.
Select Troubleshoot > Advanced options > Startup Settings.
Click Restart, then once the computer restarts, press F5 to boot into Safe Mode with networking.

If you can access your PIN settings here, a recent app may be the cause.

If You Cannot Boot Your Device

Follow the same steps to reach Advanced Startup.
Choose Safe Mode to diagnose issues further.

If You Can Boot Your Device

Press Win + R, type msconfig, and hit OK.
Select the General tab and check the Selective startup.
Hide Microsoft services, click Disable All, and then restart your PC.

Pro Tip: If this resolves the issue, consider removing recently installed apps.

Step 3: Enable Trusted Platform Module (TPM)

Ensure your device has TPM enabled for security purposes:

Go to Settings by pressing Windows + I.
Navigate to System > Recovery.
Click Restart now under the Advanced Startup section.
Once rebooted, choose Troubleshoot > Advanced options > UEFI Firmware Settings.
Enable TPM in the BIOS under the Security section.

After enabling, check if you can use, change, or remove your PIN.

Step 4: Manually Remove Your PIN and Reconfigure

If TPM is active but you still encounter issues, the next option is to delete your current PIN configuration:

Open File Explorer using Win + E.
Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc.
If hidden items are not visible, go to View > Show > Hidden items.
Right-click on the Ngc folder, select Properties, then Security tab, and modify the permissions to access it.
Once accessed, delete all contents inside this folder and reboot your computer.

This will allow you to create a new PIN configuration afterward through:

Settings > System > Sign-in options

Step 5: Perform a System Restore

If you have restore points set up, use the system restore feature to revert to a previous state:

Access the System Restore feature via Control Panel or Settings.
Follow the prompts to select a restore point where the PIN was functional.

Step 6: Reset Your PC

As a last resort, consider resetting Windows 11 after backing up your essential files:

Go to Settings by pressing Win + I.
Select System > Recovery and click on Reset PC.
Choose to “Keep my files” and follow the on-screen instructions.

This may take time, but after completion, it should resolve any persistent issues.

Summary

Facing the “PIN Isn’t Available” error 0x80090027 on Windows 11 can be frustrating, but following the above steps can help you troubleshoot effectively. Whether resetting your PIN, booting in Safe Mode, enabling TPM, or performing more drastic measures such as restoring your system or resetting your PC, solutions are available. Always remember to back up your data where necessary.

Conclusion

By following the methods outlined, you can successfully overcome the PIN error on Windows 11. This practical approach ensures that you can regain access to your device while reinforcing secure login practices. Should issues persist, consider reaching out for further technical support.

FAQ (Frequently Asked Questions)

How do I reset my Windows Hello PIN?

To reset your Windows Hello PIN, go to the lock screen, select “I forgot my PIN, ” input your Microsoft account details, and follow the prompts to set a new PIN.

What causes the PIN Isn’t Available error?

Common causes include outdated PIN entries, recent updates, or issues with the Trusted Platform Module being disabled.

Can I recover my data if I reset my PC?

If you choose the “Keep my files” option when resetting your PC, your personal data will be preserved; however, applications not included in Windows will be removed.