Resolving Microsoft Teams Sign In Issue: Error Code AADSTS7000112

2023/12/28

Key Notes

AADSTS7000112 error can disrupt access to Microsoft Teams.
Verify your licensing and service settings for Teams.
Re-adding user accounts may resolve the sign-in error.

Troubleshooting the AADSTS7000112 Error in Microsoft Teams

Encountering the AADSTS7000112 error during Microsoft Teams sign-in can disrupt your workflow. This guide will help you troubleshoot and resolve the issue effectively.

Understanding the AADSTS7000112 Error

The AADSTS7000112 error often surfaces when users attempt to sign into Microsoft Teams, restricting access to meetings and group chats. This issue can stem from incorrect licensing configurations, problems with user accounts, or service settings in Microsoft Teams.

Verifying Licensing and Teams Service Status

Step 1: Check if Microsoft Teams is Included in Your License

To ensure your Microsoft 365 license includes Teams, follow these steps:

Access your Microsoft 365 admin center.
Head to the ‘Billing’ section and select ‘Licenses’.
Review your subscription to confirm that Microsoft Teams is listed.

Step 2: Confirm Teams Service is Active

To verify that the Teams service is enabled for your organization:

Log in to the Microsoft 365 admin center as an admin.
Navigate to ‘Settings’ and then ‘Org settings’.
Select ‘Microsoft Teams’ from the available services.
Ensure that the Teams option is switched to ‘On’.

Step 3: Enable Teams in Office 365 Admin Center

As an IT administrator, enabling Teams is crucial for user access. Here’s how to do it:

Login to the Office 365 Admin Center.
Access ‘Org settings’ and locate the Microsoft Teams option.
Activate Teams for your organization, ensuring proper access for all users.
Don’t forget guest access; enable it in the same section so guests can participate in Teams.

Step 4: Resolve Teams Application Status in Azure AD

If Teams is disabled within Azure Active Directory, follow these steps to re-enable:

Sign in to the Azure Active Directory Admin Center as a global admin.
Select ‘Enterprise applications’ from the left-hand menu.
Filter applications to show ‘Microsoft Applications’ and look for Teams under ‘Disabled’ status.
If found, click on Microsoft Teams, navigate to ‘Properties’, and set ‘Enabled for users to sign in?’ to ‘Yes’, then save your changes.

Step 5: Re-add User Account and Assign Appropriate License

If the error persists, consider removing and re-adding the user account:

As an admin, remove the affected user from Teams.
Re-add the user and ensure that they have the correct license assigned.

Pro Tip: Always verify that guest users have proper licenses and access permissions after re-adding.

Summary

The AADSTS7000112 error can be a frustrating barrier to using Microsoft Teams. By systematically checking licensing and service statuses, enabling settings within admin panels, and managing user accounts, you can resolve sign-in problems effectively.

Conclusion

Understanding the steps to troubleshoot the AADSTS7000112 error will empower you to minimize downtime and maintain productivity. Regularly reviewing accounts and access permissions is essential to a seamless Microsoft Teams experience.

FAQ (Frequently Asked Questions)

What causes the AADSTS7000112 error in Microsoft Teams?

This error is typically caused by licensing issues, user account settings, or permissions in Azure Active Directory relevant to Microsoft Teams.

How can I check if my Microsoft 365 license includes Teams?

Log in to the Microsoft 365 Admin Center, navigate to ‘Billing’, and then check the ‘Licenses’ section to see if Teams is included in your subscription.