How to Fix Microsoft Copilot Not Working: 3 Effective Solutions to Re-enable It

Microsoft Copilot is an integral component of various Microsoft services; however, numerous users have reported experiencing issues with its functionality. This can be frustrating, especially for regular users, but fortunately, there are several troubleshooting steps you can take.

What’s causing my Windows Copilot to malfunction?

In many cases, a VPN can be the primary culprit behind issues with Copilot. Additionally, a corrupted profile in Edge or multiple active processes may also disrupt service performance.

How can I resolve issues with Microsoft Copilot?

1. Turn Off the VPN

1. Check your system tray for a VPN icon.
2. If found, right-click it and select either Quit or Disable.
   

   

3. After disabling the VPN, see if the issue persists.

If your VPN is set up in Settings, disable it by following these steps:

1. Access Settings and navigate to Network and Internet.
   

   

2. Click on VPN.
   

   

3. Select the relevant connection and click on Disconnect.

If you’re using the web version of Copilot, be sure to disable any VPN extensions associated with your browser. Users have reported problems specifically with McAfee VPN, though most VPN services could lead to similar issues.

2. Remove Your Edge Profile

1. Launch Microsoft Edge.
2. Click on the Menu icon located in the upper right corner and select Settings.
   

   

3. Find your profile displayed in the right pane.
4. Click the Delete option to remove your profile.
   

   

After deleting your profile, check if the issue remains.

3. Terminate All Edge Processes

1. Press Ctrl + Shift + Esc to open the Task Manager.
2. Look for any running Edge processes and terminate each one.
   

   

3. Once all processes are closed, verify whether the problem is resolved.

Resolving issues with Copilot can often be straightforward, though you may encounter specific error messages, such as “Something went wrong in Copilot”or “Copilot error Getaddrinfo.”