Solutions for Resolving Microsoft Authenticator Registration Timeout Error

Step 1: Clear the Microsoft Authenticator App Cache

Clearing the cache of the Microsoft Authenticator app might resolve the issue, especially if there are leftovers from previous failed sign-in attempts that could be causing conflicts.

To clear the cache:

• Open your device Settings > Apps > Microsoft Authenticator
• Select Storage > Clear Cache

Pro Tip: After clearing the cache, restart the Authenticator app and attempt to register your account again.

Step 2: Switch Your Internet Connection

Connectivity issues are frequent reasons for registration timeouts. Switching your internet connection can sometimes resolve this.

If you’re using a weak Wi-Fi network, switch to mobile data or try a different Wi-Fi network for a more stable connection.

After establishing a better connection, retry registering your device in the Authenticator app.

Step 3: Sign Out and Reinstall the Microsoft Authenticator App

If the issue persists following several failed attempts, it’s possible that the sign-in session has been corrupted.

To resolve this, sign out and perform a clean reinstall of the app:

• Go to Settings > Accounts > your Microsoft account. Select Remove Account.
• Uninstall the Microsoft Authenticator app.
• Reinstall the latest version of the app from the app store.
• Launch the app and sign in to your Microsoft account to begin registration again.

Pro Tip: After reinstalling, ensure to link your accounts again to avoid any future issues.

Step 4: Verify Your Network Settings

Sometimes, router settings can obstruct the registration process. Consider checking the following:

• Ensure your router firmware is updated to avoid bugs caused by outdated software.
• Verify that essential ports like 80, 443, and 3478 are open, as their blockage can hinder the registration flow.
• If necessary, temporarily disable the router firewall to see if that allows for successful registration.

Step 5: Check Your System Date and Time

An accurate system time is crucial for authentication processes. If your device’s clock is off, it might cause authentication issues.

To ensure the date and time are correctly set:

• Navigate to Settings > System > Date & Time.
• Enable the “Set Automatically” option.
• If it’s already enabled, disable then re-enable it to refresh the settings.

Pro Tip: After making changes to date and time, restart the Authenticator app.

Step 6: Contact Microsoft Support If Issues Persist

If the registration timeout error continues after attempting all of the above troubleshooting steps, it’s advisable to contact Microsoft Support directly. They will help you diagnose any server-side issues resulting in ongoing timeout errors.

What should I do if the registration error occurs repeatedly?

Is there a specific reason for the “registration has timed out” error?