How to Fix Intel Driver and Support Assistant Scan Failure

The Intel Driver and Support Assistant provides essential functionality by allowing you to scan your system for vital driver and firmware updates. However, many users have encountered a frustrating issue where the utility fails to complete the scan, resulting in a Scan Failure error. In this article, we will explore how to fix the Intel Driver and Support Assistant Scan Failure error.

How to Resolve Intel Driver and Support Assistant Scan Failure Error

If you receive a Scan Failure message from the Intel Driver and Support Assistant, your first step should be to ensure that your Windows operating system is updated to the latest version. If it’s not up to date, make the necessary updates and attempt the scan once more. If the error persists, consider the following troubleshooting solutions:

1. Check the Intel DSA Service and Intel DSA Updater service
2. Clear your browser’s cache
3. Reinstall Intel DSA

Let’s discuss each solution in detail.

1] Check Intel DSA Service and Intel DSA Updater Service

Firstly, verify that the Intel Driver and Support Assistant and the Intel Driver and Support Assistant Updater services are up and running. These services are crucial for the proper functioning of the Intel Driver and Support utility, which is responsible for scanning updates. To check the status of these services, follow these steps:

1. Open the Services app by searching for it in the Start Menu.
2. Locate the Intel Driver and Support Assistant service, right-click, and select Properties.
3. Ensure that the Startup type is set to Automatic and that the service is currently running; if it’s stopped, click on the Start button.

Repeat this process for the Intel Driver and Support Assistant Updater service. If both services are already running, try restarting them to eliminate any potential glitches.

2] Clear Your Browser’s Cache

Next, it’s important to clear your browser’s cache to ensure it isn’t corrupted. Caches are temporary files that your browser creates to speed up performance, and clearing them doesn’t remove any important data as new files will be regenerated. Here are the steps to clear your browser’s cache:

To clear Chrome’s Cache:

1. Open Google Chrome.
2. Click the three dots in the top right corner and select Settings.
3. Navigate to Privacy & Security > Clear browsing data.
4. Set the Time range to All time and click Clear data.

To clear Edge’s Cache:

1. In Microsoft Edge, click on the three dots, then go to Settings.
2. Select Privacy, search, and services.
3. Under Clear browsing data, click on Choose what to clear.
4. Set the Time range to All time and click Clear now.

If you use a different browser, remember to clear its cache as well, and check if the issue is resolved.

3] Reinstall Intel DSA

If the previous solutions do not resolve the issue, the final step is to completely uninstall the Intel Driver and Support Assistant and then reinstall it. You can download the Intel Driver and Support Assistant Uninstaller from intel.com. After uninstalling the utility, download a fresh version of the Intel DSA and install it.

By following the solutions outlined above, you should be able to resolve the Scan Failure issue with the Intel Driver and Support Assistant.

How to Fix Intel Driver Support Assistant Not Downloading?

If you find that the Intel Driver and Support Assistant is not downloading, start by checking your Internet bandwidth and speed. Ensure that you aren’t using any ad blockers, as these can hinder the download process. Additionally, clearing your browser’s cache and attempting to download the utility again may be helpful.

Is Intel Driver and Support Assistant Necessary?

The Intel Driver and Support Assistant helps keep your drivers updated. If you are using a third-party tool for driver updates, you might not need Intel DSA. However, it’s advisable not to uninstall it from your system without proper consideration.

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