Resolving Intel Driver and Support Assistant Scan Failure Issues

Key Notes

  • Ensure Windows is updated before troubleshooting.
  • Check the status of Intel DSA services.
  • Reinstallation is often the last resort for resolving issues.

Fixing the Intel Driver and Support Assistant Scan Failure: A Complete Guide

Many users experience the frustrating Scan Failure error while trying to use the Intel Driver and Support Assistant. This guide will provide you with essential steps to diagnose and resolve the issue.

Step-by-Step Solutions for Scan Failure Error

If you encounter a Scan Failure error, the first step is to ensure your Windows operating system is entirely up to date. Once updated, follow these troubleshooting steps:

Step 1: Verify Intel DSA Service and Updater Status

Begin by ensuring that both the Intel Driver and Support Assistant as well as the Intel Driver and Support Assistant Updater services are operational. Steps to verify:

  1. Open the Services application by searching for it via the Start Menu.
  2. Find the Intel Driver and Support Assistant service, right-click it, and select Properties.
  3. Confirm the Startup type is set to Automatic and the service is running. If not, click Start.

Pro Tip: Restart both services to eliminate any temporary issues.

Step 2: Clear Your Browser’s Cache

Clearing your browser’s cache is essential to eliminate potentially corrupted files. Here’s how to do it:

For Google Chrome:

  1. Launch Google Chrome.
  2. Click the three dots at the top-right corner, then select Settings.
  3. Head to Privacy & Security and select Clear browsing data.
  4. Select All time for the Time range and click Clear data.

For Microsoft Edge:

  1. Open Microsoft Edge and click the three dots for the menu, then navigate to Settings.
  2. Go to Privacy, search, and services and click Choose what to clear
  3. Set the Time range to All time, and click Clear now.

Pro Tip: Clear cache in any other browsers you regularly use for the most effective outcome.

Step 3: Reinstall the Intel Driver and Support Assistant

If the aforementioned solutions do not fix the problem, consider uninstalling and then reinstalling the Intel Driver and Support Assistant. Download the Intel Driver and Support Assistant Uninstaller from intel.com. After uninstallation, obtain a fresh installer of Intel DSA and proceed with installation.

Additional Tips

  • Ensure your internet connection is stable during the scanning process.
  • Disable any ad blockers that may interfere with the scanning utility.
  • Perform regular system maintenance to enhance performance.

Summary

The Intel Driver and Support Assistant Scan Failure error can be frustrating, but by following the outlined steps—ensuring services are running, clearing browser cache, and reinstalling the application—you can effectively resolve the issue.

Conclusion

Dealing with driver update-related issues can be tedious, yet the Intel Driver and Support Assistant is a valuable tool that can simplify this process. Stay proactive in maintaining your software, and remember to implement these troubleshooting steps whenever you encounter a Scan Failure error.

FAQ (Frequently Asked Questions)

How do I fix the Intel Driver and Support Assistant not downloading?

Begin by checking your internet connection for any bandwidth issues. Also, ensure no ad blockers are causing interference. Attempt to clear your browser’s cache and retry downloading.

Is the Intel Driver and Support Assistant necessary?

It is a helpful tool for maintaining updated drivers. If you use a third-party tool, consider your needs before uninstalling Intel DSA.