Troubleshooting Hello PIN Error 0x80090011 in Windows 11 and Windows 10

2024/07/13

Key Notes

Restarting your PC often resolves temporary glitches.
Rolling back to the previous Windows version can fix recent updates causing issues.
Ensure that IPsec Policy Agent is set to automatic.

How to Fix Windows Hello PIN Error Code 0x80090011

Encountering Error Code 0x80090011 while trying to set up a Hello PIN on your Windows 10/11 device can be frustrating. This guide walks you through proven troubleshooting steps to resolve this issue and regain access to your Windows account with a PIN.

Resolving Windows Hello PIN Error 0x80090011

Follow these steps to troubleshoot and fix the Windows Hello PIN Error 0x80090011:

Step 1: Restart Your PC

A simple restart can often clear out glitches that may be causing difficulties with PIN setup. Sign out of your account and reboot the device to refresh the system state.

Pro Tip: Consider shutting down your PC completely instead of just restarting for a more thorough refresh.

Step 2: Sign Out of Your Microsoft Account

Log out of your active Microsoft account. Then, reboot the PC and attempt to sign back in to see if the issue has been resolved.

Step 3: Roll Back to Previous OS Build

If you’ve recently updated your OS, a new version may have introduced bugs. To rollback:

Press Win + R, type appwiz.cpl and hit OK.
Click on View installed updates.
Select the latest KB update and click Uninstall.

Step 4: Disconnect and Rejoin Azure AD

If your device’s connected to Azure AD, you may need to disconnect and reconnect. Here are the steps:

Open Settings using Win + I. Navigate to System > About.
Click on Disconnect from the organization.
Restart your device before rejoining.

Step 5: Create a New PIN

If previous solutions fail, you must set a new PIN. Here’s how:

Press Win + I to access Settings, expand Accounts.
Click Sign-in options, then select I forgot my PIN.
Follow the prompts to set a new PIN and restart your PC.

Step 6: Resolve TPM Issues

To reset TPM:

Access TPM Management via Win + S, searching for tpm.msc.
Select Prepare the TPM under the Actions menu.
Restart your computer upon completion.

Step 7: Adjust IPsec Policy Agent Settings

To ensure the IPsec Policy Agent is set correctly, follow these steps:

Open the Services manager by typing “Services” in the Start menu.
Locate IPsec Policy Agent, set its Startup type to Automatic.
Restart your PC to apply changes.

Step 8: Change Group Policy Settings

If using a Pro version, modify Group Policy:

Run gpedit.msc from the Run dialog.
Navigate to Administrative Templates > System > Logon.
Enable the setting for Turn on convenience PIN sign-in.
Restart your device to check if the problem persists.

Step 9: Contact Microsoft Support

If you still face difficulties, don’t hesitate to reach out to Microsoft Support for additional assistance.

Summary

This guide offered various methods to troubleshoot and resolve the Windows Hello PIN Error 0x80090011, enabling Windows 10/11 users to regain access to their accounts. By following these actionable steps, users can effectively address this frustrating error.

Conclusion

Addressing the Windows Hello PIN Error 0x80090011 can enhance your user experience on Windows devices. Implement the steps provided here diligently, and if the issue persists, don’t hesitate to seek help from Microsoft Support.

FAQ (Frequently Asked Questions)

How can I disable Windows Hello PIN on Windows 11?

Go to Settings > Accounts > Sign-in options, expand the PIN section, and select Remove. Confirm the password if prompted.