How to Fix Disappeared OneNote Sections or Pages

Resolve Missing OneNote Sections or Pages

If you’re encountering issues with vanishing sections or pages in OneNote, consider applying the following solutions:

1. Check your internet connection
2. Assess OneDrive service status
3. Manually sync your notebooks
4. Sign out and log back into OneNote
5. Create a new section and transfer your data
6. Clear the OneNote cache
7. Utilize the OneNote Diagnostic Tool

For detailed explanations of these methods, keep reading.

1] Check your internet connection

Your first step should be to check your internet connectivity, as synchronization necessitates a stable online connection. To test your connection, follow these steps:

• Press Win+R to access the Run dialog.
• Input ping 8.8.8.8 -t and hit OK.

If the ping command returns continuous results, your internet is functioning properly. However, if you receive any disconnection messages, consider switching your internet connection.

2] Assess OneDrive service status

OneNote relies on OneDrive for data synchronization. In the event that OneDrive experiences outages, your notebooks won’t sync accordingly. It’s advisable to check the service health status on portal.office.com. If there are issues, patiently wait until they are resolved.

3] Manually sync your notebooks

Occasionally, OneNote might not synchronize notebooks automatically for several reasons, including poor internet or corrupted system files. In such cases, initiate a manual sync by performing the following:

• Launch the OneNote application on your computer.
• Select File > Info.
• Click on View Sync Status.
• Choose the notebook that requires synchronization.
• Hit the Sync Now button.

Make sure to select the Sync automatically whenever there are changes option before closing to ease future updates.

4] Sign out and log back into OneNote

If internal account issues are present within your OneNote or Microsoft account, you may face syncing problems. It’s recommended to sign out and then log back in:

• Open the OneNote application.
• Select File > Account.
• Click on Sign out.
• Confirm by clicking Yes.
• Press the Sign in button and enter your credentials.

After logging back in, access the same notebook and make minor edits to check if the issue is resolved.

5] Create a new section and transfer your data

Sometimes, synchronization issues with your current section or pages may stem from specific add-ins. In such cases, you can create a new section and relocate your data as follows:

• Open the OneNote application.
• Select the affected notebook.
• Click the plus icon to add a new section.
• Name the new section descriptively to easily recognize it.
• Access the original section, right-click the page you want to copy.
• Choose the Copy option.
• Go to the new section, right-click in the pages area, and select Paste.

After this, determine if the issue is resolved.

6] Clear the OneNote cache

To clear your OneNote cache, execute the following steps:

• Open File Explorer on your device.
• Navigate to this directory: C:\Users\[username]\AppData\Local\Microsoft\OneNote\16.0
• Right-click the Cache folder and choose Delete.
• Confirm the deletion when prompted.

7] Utilize the OneNote Diagnostic Tool

The OneNote Diagnostic Tool serves as a comprehensive solution for resolving common synchronization issues and is compatible with both Windows 10 and Windows 11. This tool allows users to gather and send diagnostic logs from OneNote to assist the support team in troubleshooting problems. To download the tool, visit Microsoft.com, install the package, and follow the on-screen instructions.

These methods should help rectify the problems you’re encountering.

How can I retrieve a missing section in OneNote?

What happened to my OneNote page?

OneNote pages may become invisible if they fail to sync correctly. Check the Recent Edits within the History tab to recover recently altered data. Furthermore, you can access the OneNote Recycle Bin to retrieve deleted items.

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