Resolving Autodesk License Acquisition Failed Error: A Step-by-Step Guide

Step 1: Restart the Application

To begin, try restarting the application that triggered the error. Often, temporary glitches can prevent products from accessing licenses, and a simple reboot may help. Open Task Manager, right-click the program, select End Task, and ensure all Autodesk-related processes are terminated. After closing them, relaunch the application to see if the issue is resolved.

Pro Tip: Regularly reboot your application to prevent license access issues.

Step 2: Update the Autodesk License Service

The Autodesk Licensing Service is essential for managing and validating software licenses. If this service is outdated, it may lead to acquisition errors. Visit autodesk.com to check for updates. After making any updates, restart the application to see if the issue persists.

Pro Tip: Ensure you run the latest Autodesk updates for the best performance.

Step 3: Install the Latest Version of Single Sign-On Component or Identity Manager

Single Sign-On Component and Identity Manager are authentication tools for logging into Autodesk products; the former is used for versions up to 2023, while the latter is used for 2024 and onward. To ensure you have the latest versions, follow these steps:

1. Close all Autodesk services via Task Manager.
2. Open Autodesk Access Update and log into your account.
3. Navigate to My Updates.
4. Locate either “Single Sign-On Component” or “Identity Manager” and initiate the update.

Pro Tip: Frequently check for updates to ensure your software is running smoothly.

Step 4: Fix HSMWorks Errors

If you encounter a license acquisition failure specific to HSMWorks, the issue may be permissions-related. To address this:

• Check for updates to HSMWorks and apply them if available.
• Right-click on HSMWorks and select “Run as Administrator” and confirm at the UAC prompt.
• If prompted, select your license type for HSMWorks activation.
• For additional assistance, consult knowledge.autodesk.com for guidance on resetting your license.

Pro Tip: Running the program as an administrator can solve permission-related issues.

Step 5: Verify the Job in the Queue

Next, check the job in the queue for any discrepancies. Follow these steps:

1. In the Vault Client, select Tools and then Job Queue.
2. Right-click in the Job Server Queue and choose Customize View.
3. Navigate to Fields.
4. In the Select available fields dropdown, choose All job Properties.
5. Add the Job Processor and click Ok.
6. Ensure that the Job Processor column displays your Windows Machine name along with any cmd.exe and hostname processes that are running.

Pro Tip: Keeping your queue organized can help quickly identify issues.

Step 6: Allow Autodesk Through Your Antivirus or Firewall

Sometimes, security software can conflict with Autodesk applications. Though it’s not advisable to disable your antivirus entirely, you can temporarily turn it off or allow Autodesk processes through your firewall. If the job processes successfully after this, ensure to add Autodesk and its necessary services to the exceptions list of your firewall.

Pro Tip: Ensure your firewall settings are correctly configured to allow Autodesk programs access.

Step 7: Reinstall the Autodesk License Service

If previous solutions did not work, you may need to reinstall the Autodesk license service. A corrupted service can cause licensing access issues. Here’s how:

• Navigate to C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing in File Explorer.
• Run uninstall.exe as an administrator to remove the service.
• After uninstalling, download and install the latest Autodesk license service from the official site.

Pro Tip: Restart your system after reinstalling to finalize the changes.

What should I do if I continue experiencing license acquisition errors?

Can I stop Autodesk from generating error reports?