How to Fix Autodesk License Acquisition Failed Error

When attempting to access Vault or any Autodesk application, you may encounter an error indicating that Autodesk cannot retrieve a license. This is a widespread problem affecting many Autodesk users, and we are here to provide several potential solutions. If you encounter a situation where Autodesk fails to obtain a license, please consider the solutions listed in this article.

Failed to acquire a license. Please restart the product.

Failed to acquire license for AutoDesk HSMWorks

How to Resolve Autodesk License Acquisition Errors

If you are facing issues with Autodesk not acquiring a license, consider the following solutions.

1. Restart the application
2. Update the Autodesk license service
3. Install the most recent version of Sign-On Component or Identity Manager
4. Fix HSMWorks error
5. Verify the job in the queue
6. Allow the application through your antivirus or firewall

Let’s explore each solution in more detail.

1] Restart the Application

To begin, try restarting the application that triggered the error. Often, glitches can prevent products from accessing licenses, and a simple reboot may facilitate a fresh attempt at connection. Open Task Manager, right-click the program, select End Task, and ensure you terminate all Autodesk-related processes. After closing them, relaunch the application and check whether the issue has been resolved.

2] Update the Autodesk License Service

The Autodesk Licensing Service is crucial for managing and validating software licenses. If there are problems with the license, it might indicate that the license has expired. Visit autodesk.com to check for updates to the licensing service. After making any updates, reboot the application and check if the issue persists.

3] Install the Latest Version of Single Sign-On Component or Identity Manager

Both Single Sign-On Component and Identity Manager serve as authentication tools for logging into Autodesk products; the distinction lies in their use—SSO is applicable for Autodesk 2023 and earlier, while Identity Manager is designated for Autodesk 2024.

To ensure you have the latest versions, follow these steps:

1. Close all Autodesk services via the Task Manager.
2. Open Autodesk Access Update and log into your account.
3. Navigate to My Updates.
4. Locate and click on “Single Sign On Component-V13.8.6-2020.x SecurityFix English-US 64-Bit (Windows)” or “Identity Manager 1.0 1.12.0 English-US 64-Bit (Windows)” to initiate the update.

After updating, verify whether the problem has been resolved.

4] Fix HSMWorks Errors

If you see the error indicating failure to acquire a license for AutoDesk HSMWorks, it may be due to insufficient permissions. To address this issue, follow these steps:

• Check for updates to HSMWorks and apply them if available.
• Right-click on HSMWorks and select “Run as Administrator” and confirm at the UAC prompt.
• If prompted by the “Let’s Get Started” screen, select your license type for HSMWorks activation.
• If not prompted, consult knowledge.autodesk.com for guidance on resetting your license.

If issues continue, create a new local administrator account to further test HSMWorks. Additionally, if Inventor HSM was employed without a proper license, consider uninstalling the HSM add-on, restarting Inventor, and trying again.

5] Verify the Job in the Queue

Next, inspect the job in the queue and take action based on the findings. Follow these steps:

1. In the Vault Client, go to Tools, then select Job Queue.
2. In the Job Server Queue, right-click and choose Customize View.
3. In Customize View, navigate to Fields.
4. In the Select available fields dropdown, choose All job Properties.
5. Add the Job Processor and click Ok.
6. Ensure that the Job Processor column displays your system’s Windows Machine name along with cmd.exe and hostname processes running.

If the Job Processor name differs, stop the Job Processor on the other machine that uses a separate license.

6] Allow Autodesk Through Your Antivirus or Firewall

Sometimes, security software may create conflicts with Autodesk applications. While we advise against permanently disabling your antivirus, you can temporarily turn it off or configure it to allow Autodesk processes through the firewall.

If you’re successful in processing the job afterward, ensure to add Autodesk and its necessary services to the firewall’s exceptions list.

7] Reinstall the Autodesk License Service

If none of the previous solutions work, consider reinstalling the Autodesk license service. A corrupted service can prevent Autodesk from accessing necessary licensing, triggering this error. To proceed, follow these steps:

• Navigate to C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing in File Explorer.
• Run uninstall.exe as an administrator to remove the service.
• Post-uninstallation, download and install the latest Autodesk license service from the link mentioned above.

Once reinstalled, check if the licensing issue is resolved.

How to Resolve Autodesk Licensing Errors?

In case of an Autodesk licensing error, you should first download and install the latest Autodesk license version. If that doesn’t resolve the issue, consider reinstalling the Autodesk license. Should problems still persist, refer to the other solutions provided in this article.

How to Disable Autodesk Error Reporting?

If you wish to stop Autodesk from generating error reports, you can disable the Autodesk Customer Error Reporting Service. To accomplish this, hit Win + R, type “services.msc” , and press Ok. Search for Autodesk Customer Error Reporting Service, right-click to access Properties, change the Startup type to Disabled, click Stop, and then apply your changes.

Author: Egor Kostenko

My goal is to make complex technical topics simple and accessible. On this site, I gather unique and useful content that not only solves users’ problems but also helps them better understand the capabilities of Windows.