How to Fix GeForce Experience Login Black Screen Issue

Fix 1: Ensure You Are Connected to the Internet

Logging into GeForce Experience requires an active internet connection. Follow these steps:

Step 1: Unplug your router from its power source.

Step 2: Wait a few minutes before plugging it back in.

Step 3: After the router powers on, wait for it to reconnect to the internet.

Pro Tip: If issues persist, try connecting to a mobile hotspot instead to eliminate router problems.

Fix 2: Enable the NVIDIA Container Service

The NVIDIA Container service needs to be operational for GeForce Experience to function correctly:

Step 1: Press the Windows button and type “ services ” into the search bar.

Step 2: Click on “ Services ” to open the Services window.

Step 3: Locate “ NVIDIA Display Container LS ” and click to open its properties.

Step 4: Set the ‘Startup type’ to Automatic and click “ Apply ” followed by “ OK ”.

Step 5: If the service is not running, right-click on it and select “ Start ”.

Pro Tip: If the ‘Start’ option is greyed out, the service is already active.

Fix 3: Log in to NVIDIA From a Browser

As an alternative, log into your NVIDIA account via a web browser:

Step 1: Navigate to the NVIDIA website.

Step 2: Click on the profile icon at the top right to access the login page.

Step 3: Enter your login credentials and attempt to sign in.

Pro Tip: After logging in, return to the GeForce Experience app and see if you still encounter the black screen.

Fix 4: Flush Your DNS Settings

Resetting the DNS settings can help resolve connectivity issues:

Step 1: Search for “ cmd ” and right-click on Command Prompt, choosing “ Run as administrator ”.

Step 2: Enter the following commands one at a time:

ipconfig /flushdns ipconfig /release ipconfig /renew

Step 3: Close the Command Prompt and restart your computer.

Pro Tip: Make sure to close GeForce Experience before rebooting.

Fix 5: Uninstall and Reinstall GeForce Experience

If all else fails, perform a clean reinstallation of GeForce Experience:

Step 1: Head to the Start menu and find the GeForce Experience app.

Step 2: Right-click it and select “ Uninstall ”.

Step 3: Follow the prompts to remove the application completely.

Step 4: Download the latest version of GeForce Experience from NVIDIA’s official site.

Step 5: Follow the installation instructions provided by the installer.

Fix 6: Check Your Date and Time Settings

Incorrect date and time settings can interfere with login processes:

Step 1: Open Settings, then navigate to Time & language.

Step 2: Select Date & time on the right pane.

Step 3: Turn on “ Set time automatically ” and adjust your time zone if necessary.

Pro Tip: Ensure your computer’s clock closely matches the current time.

Fix 7: Update Your GPU Driver Separately

Updating your graphics driver can be essential for optimal performance:

Step 1: Visit the NVIDIA Driver Download page.

Step 2: Select the appropriate options for your GPU model.

Step 3: Click “ Download ” for the latest driver.

Step 4: Launch the downloaded installer and follow the instructions to update.

What causes the black screen in GeForce Experience?

Is it necessary to update my GPU driver frequently?