How to Resolve the Custom Scale Factor Issue in Windows 11 and Windows 10

Key Notes

  • Disable custom scaling to regain control of display settings.
  • Restart your monitor and check for firmware updates regularly.
  • Perform a clean installation of the graphics driver if issues persist.

Resolving the “A Custom Scale Factor is Set” Error in Windows 11/10

Many users encounter issues when attempting to adjust display scaling settings in Windows 10 and 11, specifically with the “A custom scale factor is set” error. This guide will provide effective solutions to address the problem and restore your ability to modify display settings.

How to Fix the “A Custom Scale Factor is Set” Error in Windows 11/10

Encountering the “A custom scale factor is set” error can limit your ability to adjust display scaling settings. Utilize the following methods to troubleshoot and resolve this issue:

Step 1: Turn Off Custom Scaling

To enable display scaling options, you first need to disable any custom scaling. Look for the option in the display settings and follow the prompt to sign out to apply changes. After signing back in, check if the scaling option can be modified.

Pro Tip: If this doesn’t resolve the issue, move on to the next steps outlined below.

Step 2: Restart Your Monitor and Update Firmware

A simple restart of your monitor can sometimes rectify underlying issues. After rebooting, check for firmware updates on your manufacturer’s website to ensure your monitor operates optimally.

Step 3: Check the Issue in Clean Boot Mode

Start your system in Clean Boot mode to assess whether third-party applications are causing the scaling issue. Access display settings and see if adjustments can be made. If successful, consider uninstalling conflicting applications.

Step 4: Clean Install Your Graphics Card Driver

Obtain the latest graphics card driver from your manufacturer’s website. If problems persist, execute a Clean Installation using Display Driver Uninstaller (DDU) for a complete removal and reinstallation of the driver.

Step 5: Repair Your System Image Files

Use the built-in System File Checker (SFC) and DISM tools to scan and repair corrupted system files that may be causing the scaling error. Run both tools separately for optimal results.

Step 6: Restore Your System or Reset Your PC

In cases where earlier solutions fail, consider restoring your system to an earlier checkpoint or resetting your PC to factory defaults. Before proceeding, it’s essential to back up your valuable data.

Summary

The “A Custom Scale Factor is Set” error can be frustrating when trying to modify display scaling in Windows 10 and 11. However, following the steps in this guide will help restore the functionality you need. Start with disabling custom scales, then work through the additional solutions presented.

Conclusion

Don’t let the “A Custom Scale Factor is Set” error hold you back from optimizing your display settings. Implement these solutions to regain control of your PC’s display configuration and enhance your overall experience.

FAQ (Frequently Asked Questions)

What should I do if I still encounter issues after following these steps?

If problems persist, consider seeking support from Microsoft or exploring online forums for community assistance.

Can custom scaling affect application performance?

Yes, using a custom scale factor outside normal ranges may lead to unexpected behavior in some applications.