Solution: Your Security Information Update is Still Pending
Key Notes
- You can cancel the pending request if necessary.
- The wait period for changes to take effect is 30 days.
- Utilize best security practices to prevent future issues.
Resolving the ‘Your Security Info Change is Still Pending’ Message in Microsoft Accounts
It can be frustrating to encounter a message stating ‘Your security info change is still pending’ when trying to access your Microsoft account. This guide will outline effective steps to resolve this issue quickly.
How to Resolve the ‘Your Security Info Change is Still Pending’ Issue
Step 1: Cancel the Request
If you recently removed security info, follow these steps:
-
Access the Security page of your Microsoft account and sign in.
-
Locate the Your security info change is still pending section and click on the corresponding link to cancel the request.
-
Follow the on-screen instructions to finalize the cancellation.
Pro Tip: Ensure your browser is updated for the smoothest experience when managing your account.
Step 2: What If Someone Else Made the Changes?
If you suspect unauthorized changes were made to your account:
-
Go to the Security page and sign in to your Microsoft account.
-
In the Your security info change is still pending section, click on Let us know.
-
Follow the prompts provided to report the unauthorized changes.
Step 3: What to Do During the 30-Day Wait Period
| Category | What you can do | What you can’t do |
| Access services | Sign in to services like Xbox, Outlook.com, Skype, and OneDrive. | Access OneDrive vault. |
| Make updates that require a security code | – | Update your password, account aliases, or parental controls. |
| Manage payments | View order history, manage subscriptions, and make purchases on the Microsoft Store. | Update credit card information. |
If you use two-step verification, consider utilizing the Authenticator app for sign-ins or other methods to receive verification codes.
Step 4: Best Security Practices to Avoid Future Issues
- Use an authenticator app for enhanced security.
- Have at least one valid security option available at all times.
- Avoid changing all security information simultaneously.
- Regularly review and update your security info to ensure accuracy.
- Ensure any phone number used is valid and able to receive text messages.
Summary
In summary, if you encounter the ‘your security info change is still pending’ message, you can either cancel the request, if applicable, or wait the required 30 days for the changes to take effect. Remember to utilize best practices to secure your account in the future.
Conclusion
Dealing with account security messages can be challenging, but by following the outlined steps, you can effectively manage any pending changes to your Microsoft account. Always prioritize securing your sensitive information to avoid similar situations over time.
FAQ (Frequently Asked Questions)
1. How long do I need to wait for my security info changes to take effect?
You need to wait for 30 days for changes to take effect, as this is a security measure implemented by Microsoft.
2. Can I speed up the process of changing my security info?
Unfortunately, the 30-day waiting period cannot be expedited. Ensure your security info is correct and valid to reduce future waiting times.