Fix Video or Audio Playback Issues Error 0x887c0032 in Windows

In this article, we’ll explore the potential causes of the 0x887c0032 error, along with six effective strategies to resolve this problem on your Windows 10 computer. This error often manifests when attempting to play media using apps like Groove Music or Movies & TV.

Common factors contributing to the 0x887c0032 error include issues with the Windows Audio Endpoint Builder service, corrupted Universal Windows Platform (UWP) applications, and outdated audio or video drivers. To resolve the “Can’t play Video or Audio Error 0x887c0032,” consider trying the following solutions in order:

• Restart the Windows Audio Endpoint Builder service
• Run the Troubleshooter
• Reset Media Applications
• Update Drivers
• Install Optional Driver Updates

Resolving the Video or Audio Error 0x887c0032

To fix the Video or Audio Error 0x887c0032 on Windows 10, consider the following recommendations:

1. Restart the Windows Audio Endpoint Builder Service

When audio or video files are played, a related service should operate in the background. If this service is corrupted, the 0x887c0032 error may appear. To eliminate this possibility, adhere to the following steps:

• Open Windows Search (Win + S) and type ‘services’ in the search bar.
• Click the top result to access the Services window.
• Scroll down until you locate the “Windows Audio Endpoint Builder” service.
• Double-click on it to open the Properties window.
• Select the Automatic option from the Startup Type drop-down menu.
• If the service isn’t active, click the Start button; if it is running, hit Stop followed by Start.

• Finally, click Apply and then OK to affirm the changes.

Restarting this service should resolve any audio issues on your computer. If you still see the 0x887c0032 error, please move on to the next solution.

2. Utilize the Audio Troubleshooter

Microsoft offers a helpful tool for diagnosing and fixing errors on Windows 10 devices. Here’s how you can troubleshoot audio-related issues:

• Press the Windows key to open the Power Menu.
• Click on the gear icon to access the Settings window.
• Select Update & Security and then click on Troubleshoot in the left menu.
• On the right pane, click “Additional troubleshooters.”
• Find “Playing Audio” in the ” Get up and running” section.
• Click “Run the troubleshooter,” and let the tool scan for audio playback issues.

• If the troubleshooter detects any issues, it will prompt you for your approval to apply the necessary fixes.
• Follow through with the suggested fix and, once completed, Restart Windows to implement changes.

After rebooting, check if you can successfully play video or audio files.

3. Reset Media Applications

If the error 0x887c0032 only arises when opening a specific media application such as Groove Music or Movies & TV, that app might be corrupted. You can resolve this by resetting the app. To reset media applications, take these steps:

• Use Win + I to open the Settings app.
• Select Apps, then click on Apps & Features in the left column.
• On the right side, scroll down to the problematic application.
• Select the application and click on “Advanced options.”

• On the next screen, find and click the Reset button.

This step should rectify any issues associated with the media app. Check if this resolves the error. If not, continue to the next solution.

4. Update Graphics and Audio Drivers

An outdated or corrupted audio or video driver can also cause similar errors. You’ll need to manually update your graphics card or audio drivers via the Device Manager. Windows 10 version 2004 users can find optional updates in the Windows Update section. Here’s how to update your drivers:

• Press Windows key + I to open Run.
• Type devmgmt.msc and hit Enter.
• Expand Device Adapters by clicking on “>” .
• Right-click on your graphics card and select “Update driver.”

• Your system will provide two options; select “Search automatically for updated driver software.”
• If a new version is found, follow the on-screen prompts to complete the installation.

5. Download and Install Optional Updates

If you have Windows 10 version 2004 installed, you can bypass the previous step. Instead, perform the following steps to update all potentially corrupted drivers at once:

• Navigate through the following path:

Windows Settings (Win + I) > Update & Security > Windows Update

• In the right pane, find and click on the “View Optional updates” link.
• On the next screen, check all the boxes under the Driver Updates category.
• Next, click Download and Install.
• Your system will begin downloading the selected updates, which will install automatically once completed.
• When prompted, select “Restart Now.”

6. Try a Different Media Player

If the 0x887c0032 error persists, consider using alternative media players like VLC, KMPlayer, or PotPlayer. If you can successfully play audio and video without issues, the problem likely resides within the original application. If necessary, uninstall and then reinstall your default media player on Windows 10 to see if that resolves the issue.

And that concludes our troubleshooting guide! If you have questions or further suggestions, feel free to leave a comment below.

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