How to Resolve Microsoft Store Error Code 0x80131500 on Windows 10

Step 1: Check Your Network Connection

Before proceeding with other solutions, ensure you have a stable internet connection. Test by opening a few web pages. If your connection is weak, switch from Wi-Fi to Ethernet or troubleshoot your network settings.

Step 2: Reset the Microsoft Store App

Clearing the cache for the Microsoft Store can help resolve persistent errors. To do this:

• Open Command Prompt as Administrator.
• Type wsreset and press Enter.

The command will take a moment to execute; once done, restart your computer.

Step 3: Utilize the Microsoft Store Troubleshooter

Windows offers a built-in troubleshooter that can fix many problems automatically. To use this tool:

• Press Win + I to enter Settings.
• Go to Update & Security > Troubleshoot.
• Select Additional troubleshooters.
• Locate and run the Windows Store Apps troubleshooter.

Retry using the Store to see if the issue resolves itself.

Step 4: Configure Date and Time Settings

Incorrect date and time settings can cause issues with the Microsoft Store. To fix this:

• Press Win + I and select Time & Language.
• Enable the options for Set time automatically and Set time zone automatically.
• Ensure your region settings match your current location.
• Restart your PC for changes to take effect.

Step 5: Change Your DNS Settings

Sometimes, changing your DNS settings can resolve connectivity issues. Follow these steps:

• Press Win + R to open the Run dialog.
• Type ncpa.cpl and hit OK.
• Right-click your active network connection and select Properties.
• Open Internet Protocol Version 4 (TCP/IPv4).
• Select Use the following DNS server addresses and enter:

Preferred DNS: 8.8.8.8 Alternate DNS: 8.8.4.4

Click OK to save changes and restart your PC.

Step 6: Re-register the Microsoft Store App

If issues persist, re-register the Microsoft Store by using PowerShell:

• Open PowerShell as Admin.
• If prompted, click Yes.
• Enter the following command and hit Enter :

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

After execution, restart your system.

Step 7: Create a New User Account

As a last resort, creating a new user account can sometimes bypass issues related to your existing account:

• Press the Windows key and select the gear icon ( Settings ).
• Go to Accounts.
• Select Family and other people on the left sidebar.
• Click Add someone else to this PC.
• Follow the prompts to create a new account using a Microsoft email.

Log out and log into the new account to see if the problem is resolved.

What is error code 0x80131500?

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