How to Resolve Copilot Reconnection Errors: 4 Proven Solutions

Key Notes

  • Turn off any active VPN connections.
  • Clear your Bing cache and cookies for best results.
  • Consider accessing Copilot via alternative URLs.

Fixing the Copilot Error: Your Complete Guide to Reconnection Issues

Many users encounter the Copilot Error indicating a reconnection attempt, leading to service interruptions. This guide provides straightforward solutions to resolve this common issue efficiently.

How to Resolve the Copilot Reconnection Error

To effectively address the Copilot reconnection problem, ensure your browser is properly configured for your region. If issues persist, switching to Microsoft Edge may provide a solution.

Step 1: Disable Your VPN or Modify Its Configuration

To troubleshoot, begin by disabling your VPN:

  1. Exit the VPN by right-clicking its icon in the system tray and selecting Quit.
  2. For Nord VPN users, deactivate features like Web Protection and URL Trimmer.
  3. Disabling the Kill Switch in NordVPN may also help.
  4. Consider adding r.bing.com to your VPN exception list for improved connectivity.

Pro Tip: If you’re using Cisco AnyConnect, completely uninstalling the VPN could be necessary.

Step 2: Refresh the Page and Clear Bing Cache

Next, refresh your Bing page and clear the cache:

  1. Log out of your Bing account.
  2. Press Ctrl + F5 to refresh the page, or simply hold Ctrl while clicking the Refresh button.
  3. Sign back into your Bing account once the page reloads.

Step 3: Clear the Cache Manually

For a more thorough approach, you can manually clear your cache:

  1. Load the Bing website in your browser.
  2. Hit F12 to access Developer Tools.
  3. Select the Storage tab.
  4. Expand Cookies, right-click on bing.com, and choose Delete All.
  5. After clearing the cookies, refresh the page again with Ctrl + F5.
  6. Log back into Copilot.

Step 4: Additional Solutions to Consider

Several additional fixes might help:

  1. Toggle between your work and personal Microsoft accounts.
  2. Try accessing Copilot via the following alternative URLs: https://m365.cloud.microsoft/chat/ or https://copilot.cloud.microsoft/.

Pro Tip: Clearing cookies in a different browser can also resolve the reconnection error quickly.

Additional Tips

  • Always ensure your browser is updated to the latest version.
  • Use browser-specific optimization features where applicable.
  • Consider resetting browser settings to default if issues persist.

Summary

The Copilot reconnection error is commonly caused by active VPN connections or browser cache issues. Following the outlined steps will usually restore service functionality without extensive disruption.

Conclusion

By diligently following these troubleshooting steps, you can swiftly resolve the Copilot reconnection error. Always remain proactive with your browser and VPN settings for seamless usability.

FAQ (Frequently Asked Questions)

What causes the Copilot reconnection error?

The reconnection error can be triggered by factors such as active VPN connections or cached data in your web browser.

How can I reset my browser settings?

To reset your browser settings, navigate to the settings menu of your browser, find the reset option, and follow the instructions provided.