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How to Resolve the CAA30190 Error in Microsoft Teams

2023/12/26
PC Repair

Key Notes

  • Ensure your internet connection is stable.
  • Log out of Teams and log back in.
  • Clear the Teams and credential cache data.

Solving Microsoft Teams Error CAA30190: A Comprehensive Guide

Dealing with the Microsoft Teams Error CAA30190 can be frustrating. This guide outlines effective solutions ranging from checking your internet connection to reinstalling the application.

Step-by-Step Solutions for CAA30190 Error

Step 1: Ensure Stable Internet Connection

A reliable internet connection is essential for Microsoft Teams to function effectively. Conduct a speed test to verify your connection quality. If it’s lower than expected, try rebooting your modem and router or reaching out to your ISP for assistance.

Pro Tip: Use a wired connection for improved stability if you’re frequently experiencing connectivity issues.

Step 2: Sign Out and Back Into Teams

Log out of your Teams account and log back in. This simple action can refresh your session and rectify any temporary authentication errors causing the issue.

Step 3: Clear Microsoft Teams Cache Data

Teams stores cached data to optimize user experience, but this data can sometimes become corrupt. Here’s how to clear it:

  1. Press Windows + E to launch File Explorer.
  2. Navigate to C:\Users\ \AppData\Roaming\Microsoft .
  3. Delete the Teams folder found here.

Remember to restart Teams afterward to check if the issue persists.

Step 4: Clear Cached Credential Data

Credential caching might be responsible for the persistent CAA30190 error. Follow these steps to clear it:

  1. Open the Start menu and type Credential Manager, then hit Enter.
  2. Click on Windows Credentials.
  3. Locate any credentials related to Teams and select Remove.

Step 5: Edit the Settings.json File

Changing the configuration setting in the settings.json file may resolve the CAA30190 error. Here’s how:

  1. Press Windows + E to access File Explorer and navigate to C:\Users\ \AppData\Roaming\Microsoft\Teams\settings.json .
  2. Right-click the settings.json file and select Open with, then choose Notepad.
  3. Find the line “enableSso”: true and change it to “enableSso”: false.
  4. Save the changes, then restart your computer and launch Teams again.

Step 6: Reinstall Microsoft Teams

If all else fails, reinstalling Teams could be your best bet. This often resolves deeper software issues.

Additional Tips

  • Ensure your system’s date and time settings are accurate.
  • Check for any Teams updates and install them.
  • If issues persist, consider seeking help via Microsoft Support.

Summary

The solutions presented offer a systematic approach to fixing Microsoft Teams Error CAA30190. By following these steps, users can effectively diagnose and resolve connectivity and authentication issues, ensuring a smooth collaborative experience.

Conclusion

While encountering the CAA30190 error in Microsoft Teams may be troublesome, the above solutions are designed to assist users in troubleshooting and effectively restoring functionality. Don’t hesitate to follow these steps and regain seamless team collaboration!

FAQ (Frequently Asked Questions)

How do I fix Microsoft Teams error?

To fix errors in Microsoft Teams, ensure you have correct login credentials, verify your device’s date and time settings, and consider clearing the cache. If needed, access the app settings, select Advanced options, and click on Repair or run the Windows App Troubleshooter for Microsoft Store users.

How do I clear Microsoft Teams cache?

To clear Teams cache data on Windows, navigate to C:\Users\ \AppData\Roaming\Microsoft in File Explorer and delete the Teams folder.

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