How to Fix EA Error Code EC 10000 When Logging In

Step 1: Use a VPN

Using a VPN can help bypass local network restrictions that may be causing the EC 10000 error. A reliable option is ExpressVPN for its extensive server options and speed.

Pro Tip: Consider trying reputable free VPNs if you are hesitant to invest in a paid service.

Step 2: Run the EA App as Administrator

1. Right-click on the EA app shortcut and select Properties.
2. Navigate to the Compatibility tab and tick Run this program as an administrator.
3. Click Apply and then OK to save your changes.

Pro Tip: Running applications as an administrator often helps resolve hidden permission issues.

Step 3: Clear EA Cache via App Recovery

1. Press Windows + S to open Search, then type EA and right-click on the matching result to select Open file location.
2. Run the App Recovery executable file.
3. Select Clear Cache and wait for the app to restart automatically.
4. Attempt to sign in again to see if the error persists.

Step 4: Fix DNS Issues

4.1 Clear DNS Cache

1. Open Search with Windows + S, type Command Prompt, and run as administrator.
2. Confirm the UAC prompt by clicking Yes.
3. Paste ipconfig /flushdns in the Command Prompt and press Enter.
4. Restart your computer and try signing in again.

4.2 Switch to Google’s DNS

1. Open Run with Windows + R, type ncpa.cpl, and hit Enter.
2. Right-click the connected network adapter and select Properties.
3. Pick Internet Protocol Version 4 (TCP/IPv4) and then Properties.
4. Choose Use the following DNS server addresses and fill in Preferred DNS server : 8.8.8.8 and Alternate DNS server : 8.8.4.4.
5. Check Validate settings upon exit and click OK.
6. Reboot the PC and recheck the EA app login.

Step 5: Whitelist the EA App in Windows Firewall

1. Open Search with Windows + S, type Windows Defender Firewall, and select it.
2. Click on Allow an app or feature through Windows Defender Firewall.
3. Hit Change Settings and then Allow another app.
4. Browse to the location C:\Program Files\Electronic Arts\EA Desktop\EA Desktop and select EALauncher.exe.
5. Click Add and ensure the Private and Public checkboxes are checked.
6. Click OK to save, then restart the EA app.

Step 6: Restore Firewall Settings to Defaults

1. Open the Windows Defender Firewall again via Windows + S.
2. Select Restore Defaults from the side menu.
3. Click on Restore Defaults button and confirm the prompt.

Step 7: Create an Exception for the EA App in Your Antivirus

1. Search for Windows Security and select it.
2. Go to Virus & threat protection.
3. Click on Manage settings under settings.
4. Select Add or remove exclusions.
5. Hit Add an exclusion and choose Folder.
6. Select the Electronic Arts folder in C:\Program Files.
7. Restart your device and test the EA app login again.

What causes the EA error code EC 10000?

Does using a VPN really help with this error?