Fix Computer Crashes and Restarts While Watching Videos
Key Notes
- Use the Video Playback Troubleshooter to diagnose issues.
- Clean your graphics card to avoid overheating issues.
- Consider updating your BIOS for improved system stability.
Understanding Video Playback Crashes on Windows 10 and 11
Experiencing frequent crashes or unexpected restarts while watching videos on your Windows 10 or 11 device can be frustrating. This guide outlines various troubleshooting methods to assist you in resolving these playback issues effectively.
Resolving Video Playback Issues on Windows 11/10
Step 1: Utilize the Video Playback Troubleshooter
Begin by running the Video Playback Troubleshooter available through the Get Help app or by navigating to Windows Settings. This tool will perform a series of diagnostic tests to identify the root cause of your playback issues.
Step 2: Restore Default Power Settings
Attempt to revert your power settings to their default configuration or create a new power plan. You can do this through the Control Panel or command prompt, but be aware that some options might not appear if your system is using the Modern Standby S0 state. If needed, disable this state to access all power plans.
Step 3: Disable Fast Startup Feature
Fast Startup allows Windows 11/10 to boot more quickly, but it might cause conflicts during video playback. Navigate to Power Options in the Control Panel and disable Fast Startup to see if it resolves your issues.
Step 4: Switch to Another Media Player
If the problem persists, try playing videos using a different media player. Many free options are available online. If the issues disappear with the new media player, the original program may have corrupted files, and you should consider updating or reinstalling it.
Step 5: Perform a Thorough Computer Cleaning
Dust buildup can impact your computer’s components, including the graphics card, causing performance issues. Physically clean your computer’s internals and ensure your graphics card is free of dust. If you’re unsure how to do this, seek assistance from a professional.
Step 6: Change Your Web Browser
For streaming issues, use an alternative web browser to access the videos. If the problem resolves, your original browser may need updates or a complete reinstall, including backing up any important bookmarks.
Step 7: Update or Reinstall Your Graphics Driver
Your graphics driver plays a crucial role in video playback performance. Ensure that you have the latest version installed by visiting your computer manufacturer’s website. If problems continue, try uninstalling the graphics driver with a utility like Display Driver Uninstaller, then reinstall it fresh.
Step 8: Execute a Memory Diagnostic Test
Memory issues can lead to system crashes during video playback. Conduct a Memory Diagnostic Test using Windows built-in tool or third-party software to verify the integrity of your RAM.
Step 9: Update Your BIOS
If you suspect that your BIOS might be outdated, check your manufacturer’s website for the latest version. Updating your BIOS can solve compatibility issues that might be causing your computer to crash.
Step 10: Inspect Your Graphics Card
Finally, examine your graphics card for defects. While unlikely, a faulty GPU can cause serious issues. If other troubleshooting steps fail, consult a professional for a thorough diagnosis of your hardware.
Summary
This guide provides practical troubleshooting steps for resolving video playback crashes on Windows 10 and 11. By following these detailed approaches, you can effectively identify the underlying issues, from software conflicts to hardware malfunctions.
Conclusion
Tackling video playback issues requires a methodical approach. By employing the outlined strategies, you should be able to restore the stability of your system during video sessions. Don’t hesitate to seek professional assistance if problems persist.
FAQ (Frequently Asked Questions)
Why does my PC randomly crash and restart?
Random crashes are typically due to underlying hardware issues such as faulty RAM or corrupt drivers. Ensure that all your hardware components are functioning correctly, and perform regular maintenance on your system.
Why does my PC keep crashing and restarting when playing games?
Crashes while gaming can stem from meeting insufficient hardware specifications, overheating CPUs or GPUs, or having outdated drivers. Regular monitoring and upgrades can prevent these issues.
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Alex Ruben
My goal is to make complex technical topics simple and accessible. On this site, I gather unique and useful content that not only solves users problems but also helps them better understand the capabilities of Windows.