How to Fix Arc Browser Sync Issues on PC, Mac, and iPhone

Step 1: Verify Arc Browser’s Sync Settings

Start by checking the sync settings in your Arc Browser:

1. Open Arc Browser on your PC.
2. Click on the Arc (Menu) button in the top-left corner and select Settings.
3. Navigate to the Sync section and ensure that the sync option is turned on by toggling the switch to the On position.
4. If it is already on, toggle it off and then back on to refresh the sync settings.

Pro Tip: A stable internet connection is essential for syncing to function properly.

Step 2: Update Arc Browser

If you see a notification stating “Oops! Sync has been disabled as one of your devices is running an old version of Arc, ” it’s time for an update. To do this:

1. Click on the Arc (Menu) button.
2. Select Check for Updates and follow the prompts to ensure you’re running the latest version.

Step 3: Clear the Arc Browser Cache

Clearing your browser’s cache can resolve outdated or corrupt data issues:

1. Open Arc Browser.
2. Type or paste arc://settings/privacy into the address bar and press Enter.
3. Click Delete browsing data, select the desired time range, check the boxes for data types to clear, and hit Clear data.

Pro Tip: Remember to do this for all profiles by changing profiles using Alt + number of the profile.

Step 4: Re-login to Arc Browser (on Mac)

If you’re using Arc on a Mac, logging out and back in can refresh your sync settings:

1. Click on the three dots in the top-right corner of Arc Browser.
2. Select Settings.
3. Click on Account, then select Sign Out.
4. Restart Arc Browser, navigate back to Account and sign back in.

Step 5: Check iCloud Drive Settings (on iPhone)

For iPhone users, ensure that iCloud Drive is enabled:

1. Open the Settings app on your iPhone.
2. Tap on your Apple ID at the top and select iCloud.
3. Toggle iCloud Drive to the On position.
4. Return to Settings, tap Privacy, and ensure Location Services is enabled.

Step 6: Reset Arc Browser Sync Data (on Mac)

If you experience persistent issues, resetting sync data may help:

1. Open Arc Browser.
2. Click on the three dots in the top-right corner.
3. Select Settings.
4. Head to Sync and click on Reset Sync Data.
5. Confirm the reset.

Step 7: Contact Arc Support

If all else fails, reach out to Arc Browser support for assistance:

1. Open Arc Browser.
2. Click the menu button, hover over Help, then select Contact the Team.
3. Complete the support form with your sync issues and submit it.

What should I do if my Arc Browser is still not syncing after trying all troubleshooting steps?

Are there any known limitations with Arc’s sync feature?