Top 5 Solutions to Resolve ITVX Error Code 01-01: Unable to Play Content

If you encounter error code 01-01 on ITVX, it indicates a problem related to geo-restrictions. This error typically arises when you’re located outside the designated broadcasting zone, often displaying a message stating “Cannot Play This Content.”

Recently, even users employing VPNs to bypass these limitations have reported facing this issue. The positive news is that resolving it is relatively straightforward, and we will guide you through some effective solutions.

Let’s dive in!

How to Resolve ITVX Error Code 01-01

1. Clear Your Browser Cache

1. Launch your web browser.
2. Click on the three dots located in the upper-right corner.
   

   

3. Navigate to More tools > Clear browsing data.
   

   

4. Select Cached images and files.
   

   

5. Hit Clear data.

By clearing your browsing data, you eliminate previously saved location information, prompting ITVX to gather this data anew.

If you are using the ITVX app, clearing its data will have a similar effect and can also solve issues when ITVX malfunctions on Fire Stick.

2. Connect to an Obfuscated VPN Server

1. Open your VPN application and access settings or connection options.
2. Find the Protocol section and choose OpenVPN.
3. Navigate to the security settings or advanced connection settings to find the Obfuscated server section.
   

   

4. Select an obfuscated server from the UK and connect.
   

   

5. After connecting, return to ITVX and verify if the issue persists.

Obfuscated VPN servers provide an additional layer of privacy that can help you bypass VPN detection mechanisms. They effectively mask VPN traffic to appear like standard HTTPS traffic, helping you to stay anonymous.

If you don’t currently use a VPN and are experiencing this issue, we strongly suggest trying NordVPN, a reliable and powerful option for overcoming strict geo-restrictions.

3. Flush Your DNS Cache

1. Open the Command Prompt with administrator rights.
   

   

2. Type ipconfig /flushdns and press Enter.
   

   

3. Wait for the message indicating that the DNS Resolver Cache was successfully flushed.
4. Return to ITVX and check if it is functioning properly.

Flushing your DNS cache can resolve issues by clearing outdated or corrupt entries, thereby allowing your device to acquire current and accurate location information.

4. Turn Off IPv6

1. Access Control Panel and select Network and Sharing Center.
   

   

2. Click on Change adapter settings.
   

   

3. Right-click on your active network connection and choose Properties.
4. Uncheck Internet Protocol Version 6 (TCP/IPv6).
   

   

5. Click OK to confirm your changes.

5. Update DNS Servers

1. Go to Control Panel > Network and Sharing Center.
   

   

2. Select Change adapter settings.
   

   

3. Right-click on your active network connection and click on Properties.
   

   

4. Select Internet Protocol Version 4 (TCP/IPv4) and hit Properties.
   

   

5. Check Use the following DNS server addresses:
   

   

   • Preferred DNS server: 8.8.8.8 (Google DNS)
   • Alternate DNS server: 8.8.4.4 (Google DNS)
6. Click OK to apply your new settings.

Changing your DNS servers can be beneficial for resolving connectivity issues, as well as overcoming geo-restrictions. Google’s public DNS is free and generally reliable, making it a great option to try.

The ITVX error code 01-01 is typically tied to geo-restriction problems, which occur when users are outside the permitted broadcasting regions.

Fortunately, by applying these straightforward fixes, you can easily bypass these geographical barriers and resume streaming your favorite ITVX programs without interruptions.

Author: Egor Kostenko

My goal is to make complex technical topics simple and accessible. On this site, I gather unique and useful content that not only solves users’ problems but also helps them better understand the capabilities of Windows.