Troubleshoot 9 Common Zoom Issues and Error Codes on Windows 11 and 10

2024/11/21

In today’s remote work environment, many individuals rely on Zoom to connect with their coworkers. However, users might encounter various glitches or errors while utilizing this platform. This guide is designed to help you troubleshoot common Zoom issues and error codes on Windows 11/10.

While using the Zoom Meetings application, you may face certain obstacles that can be frustrating. The encouraging news is that most issues are straightforward to resolve. Below are several prevalent Zoom problems and error codes you might encounter on your device.

What is the Purpose of the Zoom Meeting App?

Zoom is a versatile service for sharing photos and videos, enabling real-time communication with friends, family, and others across the globe. It accommodates users of all ages on various devices beyond just smartphones. With each login, Zoom offers complimentary HD video conferencing, allowing you to share significant or minor moments at your convenience.

When Zoom operates effectively, your video feed is clear, and your audio is easily heard by others. If you encounter issues, here are some troubleshooting steps to consider!

Tackling Zoom Issues and Error Codes

Here are helpful tips to resolve issues with the Zoom app and successfully join meetings again. Below is a list of common Zoom problems and error codes you may confront:

Zoom Server Connection Issues
Error Code 3113
Entry Point Not Found Error
Error Code 2008
Error Code 13003
Missing XmppDll.dll File
Zoom Screen Sharing Issues
Error Codes 0, 1002, or 10006
Error Code 3000: “No Disk in Drive”

Let’s delve into each issue in greater detail –

1. Zoom Server Connection Issues

Connectivity issues with the Zoom Server can lead to multiple error codes, such as 5000, 5003, 5004, 104101, and more.

These errors are commonly seen among Zoom users but are generally easy to fix. To ensure that Zoom connects properly to the network, try the following steps:

Verify that your firewall settings allow Zoom access.
Temporarily disable Firewall and Antivirus Protection.

(1) Configure Your Firewall Settings

To address this issue, you must ensure Zoom can communicate through your firewall. Follow these steps:

Press the Windows+I keys to access the Settings menu.
Select Privacy & Security on the left side.
Under the Security section, click on Windows Security.
Select Firewall & Network Protection.
Click on the option to Allow an app through the firewall.
Click the Change Settings button in the upper right corner.
Locate Zoom Video Conference in the list and check both Private and Public boxes.
Then click OK.

This adjustment allows Zoom to bypass firewall restrictions. Check if the connectivity issue is resolved.

(2) Temporarily Disable Firewall & Virus Protection

If problems persist, try disabling your Firewall and antivirus temporarily and see if it rectifies the issue.

(3) Turn Off the Windows Firewall

To completely disable the firewall, take these steps:

Open the Settings app by using Windows+I.
Click on Privacy & Security.
Navigate to the Security section and select Windows Security.
Proceed to the Firewall & Network Protection tab.
Open your active network settings and toggle the firewall off.

(4) Disable Virus Protection

To turn off Virus Protection, follow these steps:

Press Windows+I to launch the Settings app.
Select Privacy & Security.
In the Security section, access Windows Security.
Click the Virus & Threat Protection tab.
Navigate to Manage Settings and disable Real-time Protection.
Remember to avoid downloading files from the Internet while firewall and antivirus protection are disabled.

With both Firewall and Virus Protection disabled, your PC might be at risk. Ensure you do not download potentially harmful content.

2. Error Code 3113

Encountering Zoom error code 3113 indicates a passcode or waiting room setting issue for your meeting. To resolve this, you need to enable a waiting room or set a passcode in the Advanced Settings section.

3. Entry Point Not Found

Sometimes, you might receive an error indicating “Entry Point Not Found” or “The procedure entry point could not be located.” In this case, reinstalling Visual C++ 2008 SP1 is recommended.

This installation will provide necessary components that Zoom and various software programs need. You can access these files through the Microsoft Download Center. After selecting your language, click the Download button, open the executable file, and follow the setup instructions.

4. Error Code 2008

Error code 2008 appears with the remark “The meeting has an unexpected error.” This may occur if your license for joining the webinar is not approved. Additionally, if the host’s license is expired, it could result in this issue.

Hosts need to log in as account owners or administrators to the Zoom User Management portal. Here, you can manage permissions needed to participate or renew your webinar license.

5. Error Code 13003

This specific error could stem from a driver conflict or improper permissions. To rectify this, follow these steps:

Run the Zoom installer with administrator privileges.
To update Zoom, download the installer from the Zoom Download Center.
Right-click the executable file and select Run as administrator.
Follow the standard installation prompts to continue.

If the issue continues, it may indicate a driver problem. You can check whether drivers need updates by using Windows Update:

Open the Settings app with Windows+I.
Select Update & Security.
Click the Check for updates button.
If no updates are found, visit your device manufacturer’s website to obtain the latest driver versions by following their instructions.

If you still face difficulties, it’s essential to evaluate your Audio and Video drivers for potential issues, which can be outdated, corrupted, or buggy. You can update, roll back, or reinstall the drivers as needed.

(1) Roll Back Driver

To roll back a Video and Audio driver, do as follows:

Right-click on the Start menu and select Device Manager.
Expand the Sound, video, and game controllers section.
Right-click the desired driver, select Properties.
Go to the Driver tab and select Roll Back Driver to downgrade.
If the option is unselectable, it signifies that the driver is outdated and may need an update.

(2) Update Driver

To update Video and Audio drivers, follow these steps:

Right-click the Start menu and open Device Manager.
Expand the Sound, video, and game controllers category.
Right-click the specific driver needing an update and choose Update Driver.
Follow the on-screen instructions to complete the driver update.

(3) Reinstall Driver

To reinstall the Video and Audio driver, do the following:

Open Device Manager.
Expand Sound, video, and game controllers.
Right-click the driver and select Uninstall Device.
Close Device Manager and restart your computer.
When your computer reboots, reopen Device Manager.
Click the Action tab and select Scan for hardware changes to reinstall the driver.

6. XmppDll.dll File Missing

Receiving an error stating “XmppDll.dll is missing” generally indicates a corruption in your Zoom installation.

To resolve this situation, manually update Zoom to the latest version via the Download Center.

7. Zoom Screen Sharing Not Working

This is a frequent error that users encounter while using Zoom. You may get Error Code 105035 when screen sharing fails. Fortunately, various solutions exist to fix this issue by following these recommendations:

Ensure Zoom has camera and microphone permissions.
Verify that Zoom is configured correctly.
Manage your graphics drivers.

8. Zoom Error Codes 0, 1002, or 10006

Error codes like this may stem from several factors, including insufficient storage. To check this, open Windows Explorer and inspect your storage capacity. If there’s limited space, consider deleting unnecessary files.

Even if you have adequate storage, visit Zoom’s official site to check for updates. If the issue remains unresolved, try uninstalling and then reinstalling Zoom.

9. Error Code 3000: “No Disk in Drive”

The appearance of Zoom Error Code 3000 has been noted among Windows 11/10 users. The complete prompt states, “No disk in the drive. Please insert a disk into the drive.”

Interestingly, you don’t need to insert any media. This error arises because Zoom attempts to locate a file path that doesn’t exist. Alternatively, it may show during installation.

To resolve this error code, follow these steps:

Right-click on Start.
Choose Apps and Features from the menu.
Locate the Zoom application and choose to uninstall it.

After uninstalling, visit the Zoom website and download the latest version of the Zoom Client for Meetings. This should ideally remedy the issue.