4 Simple Solutions to Resolve Canva 500 Server Error Issues

If you’re encountering the Canva 500 server error, it means that you’re unable to load pages or perform actions such as saving or editing your designs.

To determine if this is indeed a server issue, you can visit the official status page or check community forums for any announcements. Additionally, the problem might stem from your browser having a buildup of cached data and cookies or from a weak internet connection.

How can I resolve the Canva 500 server error?

1. Log out and back into your account

1. Click on your profile picture located at the upper right corner of the Canva interface.
2. Select the Sign Out option.
   

   

3. After a short wait, log back in.

2. Verify your internet connectivity

2.1 Test your internet speed

1. Open your browser and navigate to the Speedtest website.
2. Click on the Go button.
   

   

3. Wait for the test to complete.
   

   

If your speed appears to be satisfactory, consider running the troubleshooter to identify any other connectivity issues.

2.2 Utilize the Internet Connections troubleshooter

1. Press the Windows key and select Settings.
   

   

2. Navigate to System and click on Troubleshoot.
   

   

3. Select Other troubleshooters.
   

   

4. Find the Internet connections option and click Run.
   

   

5. Follow the instructions on your screen to finish the process.

3. Clear your browser’s cache and cookies

1. Open Microsoft Edge (or your preferred browser), click on the three dots in the top right corner, and choose Settings.
   

   

2. Select Privacy, search, and services in the left-hand menu.
   

   

3. In the Clear browsing data section, click on Choose what to clear.
   

   

4. Set the time range to All Time, check the boxes for Cookies and other site data and Cached images and files, then click Clear now.
   

   

5. Alternatively, you can directly paste edge://settings/clearBrowserData into the address bar to access this feature.

4. Disable browser extensions

1. Open Microsoft Edge, click the three dots in the upper right corner, and select Extensions.
   

   

2. Choose an extension from the list and click on Manage Extensions.
   

   

3. Toggle off the extension to disable it, then check whether the error continues.
4. Repeat this for all installed extensions to identify the problematic one.
5. To remove any extensions causing issues, click on Remove.
   

   

If the web version of Canva continues to present the 500 server error, consider trying the Canva app on your Windows device or smartphone. Switching to different browsers may also help resolve the issue.

For additional assistance, you can reach out to Canva support. Many errors can originate on the server side, and contacting support can expedite the resolution process.

Moreover, users have also reported issues with the background remover feature; feel free to check our related article for a solution. If you’re unable to edit your designs, we have tips to help you with that as well.

If you’ve found any other methods not covered here that worked, please share your experience in the comments section below.