Tips to Stop Safe Emails from Going to Junk Email Folder in Outlook

• To designate a sender as safe in Outlook, navigate to Settings > Mail > Junk Mail > Safe senders and domains. Click on “Add safe sender,” input the email address or domain of the sender, and then hit “OK.”

While the web version of Outlook generally does a commendable job of filtering out spam, it sometimes struggles to differentiate between trustworthy and untrustworthy senders, potentially leading you to overlook crucial emails.

It’s advisable to actively check your Junk Email folder for important communications. However, when you receive numerous emails daily, it’s easy to overlook this task. Additionally, you may find yourself moving certain emails to your inbox, but unfortunately, Outlook might not adjust its filtering and continuously classify messages from those contacts as junk.

The desktop version of Outlook mirrors the functionality of the web version, meaning these guidelines apply equally to both platforms of Microsoft’s email service.

This article will guide you in managing Outlook’s junk email settings to ensure that important messages don’t land in your Junk folder.

How to Prevent Emails from Going to the Junk Email Folder in Outlook

Follow these steps to ensure emails from known senders are not misdirected to the Junk Email folder in Outlook:

1. Launch Outlook on the web.

2. Select the Settings (gear) icon located in the upper-right corner.

3. Choose Mail from the drop-down menu.

4. Select Junk email from the options available.

5. Under the “Safe senders and domains” section, click the “Add safe sender” button.

6. Enter the specific email address (email @ domain.com) or domain (e.g., domain.com) that you wish to mark as safe and press Enter.

7. Click the OK button to finalize the addition.

8. Don’t forget to hit the Save button to confirm your changes.

After completing these steps, any future emails from the specified addresses will land directly in your inbox, avoiding the Junk Email folder.