How to Retrieve Information from the Microsoft Store: Troubleshooting Tips

Key Notes

  • Always check your internet connection first.
  • Logging out and back in can resolve account-related issues.
  • Repairing the Microsoft Store often solves persistent errors.

Fixing the ‘Retrieving Information from the Microsoft Store’ Error on Windows 10/11

Encountering the ‘Retrieving Information from the Microsoft Store’ error can be frustrating. This guide provides step-by-step solutions to help you resolve the issue quickly.

Step-by-Step Fixes for the Microsoft Store Error

Step 1: Verify Your Internet Connection

Before proceeding to more complex solutions, ensure that your internet connection is stable. A strong connection is crucial for downloading apps from the Microsoft Store. Here’s how to test it:

  • Press Win + R to open the Run dialog.
  • Type ping 8.8.8.8 -t and hit Enter.

Pro Tip: If you receive a “Request timed out” message, consider switching to a different network.

Step 2: Log Out and Log Back Into Your Account

Sometimes, account issues can hinder app downloads. Here’s how to log out and log back into the Microsoft Store:

  • Open the Microsoft Store.
  • Click on your profile picture in the top right corner.
  • Select Sign out.
  • Now click on the profile icon again, and choose Sign in.
  • Log in with your account credentials.

Step 3: Terminate and Repair Microsoft Store

If errors persist, terminating and repairing the Microsoft Store may help:

  • Press Win + I to access Windows Settings.
  • Navigate to System > Apps & features.
  • Locate Microsoft Store, then click on the three dots next to it.
  • Select Advanced options.
  • Click Terminate, then Repair.

Step 4: Clear the Microsoft Store Cache

To clear the cache, run the following command:

Open Command Prompt as an administrator and enter: wsreset.exe

Pro Tip: This command resets the Microsoft Store without affecting your installed apps.

Step 5: Reset the Microsoft Store

If none of the above solutions worked, resetting the Store itself could be beneficial. Follow these steps:

  • Open Windows Settings.
  • Go to System > Apps & features.
  • Select Microsoft Store and click on the three dots.
  • Choose Advanced options.
  • Click on the Reset button. Confirm the action if prompted.

Summary

Resolving the ‘Retrieving Information from the Microsoft Store’ error involves checking your internet connection, re-logging into your account, and potentially repairing or resetting the Store.

Conclusion

By following these troubleshooting steps, you should be able to resolve the error quickly. Don’t hesitate to revisit these steps whenever you encounter issues with the Microsoft Store in the future.

FAQ (Frequently Asked Questions)

How do I repair the Microsoft Store?

To repair the Microsoft Store, navigate to Settings > System > Apps, find Microsoft Store, click on the three dots, and select Repair.

How do I restore my Microsoft Store apps?

To restore apps, open the Microsoft Store, go to the Library tab, where you can reinstall apps you’ve previously downloaded.