Troubleshooting Outlook User Presence Status Not Displaying

Key Notes

  • Ensure Microsoft Teams is properly installed and configured.
  • Confirm Teams is set as the default chat application in Outlook.
  • Check registry settings if the presence status is still not visible.

Resolving Presence Status Visibility Problems in Microsoft Outlook

If you’re struggling to view people’s presence status in Outlook, this comprehensive guide will help you troubleshoot and resolve the issue efficiently.

Steps to Fix Outlook Presence Status Issues

Step 1: Ensure Teams is Installed and Running

To properly see users’ presence statuses in Outlook, make sure that Microsoft Teams is installed, running, and correctly configured on your PC. If Teams is missing or not running, install and launch the app.

Step 2: Verify Users’ Email Addresses

Check that the email address and Teams sign-in address match for the contacts whose presence you want to view. Mismatched addresses may prevent status visibility.

Step 3: Set Teams as the Default Chat App

If you’re still unable to access presence statuses, set Teams as the default chat app for Office applications by following these steps:

  • Open the Teams app and navigate to the three-dot menu (Settings and more) next to your profile.
  • Select Settings.
  • Under the General tab, enable the option Register Teams as the chat app for Office.
  • Restart Teams, Outlook, and other Office apps to apply changes.

Pro Tip: Alternatively, adjust this setting via the Registry Editor if preferred.

Step 4: Use Microsoft Support and Recovery Assistant

You can also use the Microsoft Support and Recovery Assistant tool to fix this issue. Download and run the tool, select the Teams option and proceed to choose User presence isn’t shown, or presence information is incorrect following prompts for resolution.

Step 5: Check the Location of the.tlb File

Verify the location of the Teams presence add-in file (*.tlb) as follows:

For 64-bit Office: C:\users\ \appdata\local\microsoft\TeamsPresenceAddin\uc.tlb For 32-bit Office: C:\users\ \appdata\local\microsoft\TeamsPresenceAddin\uc.win32.tlb

Pro Tip: The file name may vary depending on your Office version, so be sure to check accordingly.

Step 6: Inspect Registry Entries

Review the following registry entries for accuracy:

  • Key: HKEY_CURRENT_USER\Software\Classes\TypeLib\{B9AA1F11-F480-4054-A84E-B5D9277E40A8}\1.0, Name: (Default), Type: REG_SZ, Data: Unified Collaboration API 1.0 Type Library
  • Key: HKEY_CURRENT_USER\Software\Classes\TypeLib\{B9AA1F11-F480-4054-A84E-B5D9277E40A8}\1.0\0\Win64, Name: (Default), Type: REG_SZ, Data: C:\Users\ \AppData\Local\Microsoft\TeamsPresenceAddin\Uc.tlb
  • Key: HKEY_CURRENT_USER\Software\Classes\TypeLib\{B9AA1F11-F480-4054-A84E-B5D9277E40A8}\1.0\0\Win32, Name: (Default), Type: REG_SZ, Data: C:\Users\ \AppData\Local\Microsoft\TeamsPresenceAddin\Uc.win32.tlb

Pro Tip: If settings are incorrect, update the values and see if this resolves the issue.

Step 7: Uninstall and Reinstall Teams

If issues persist, uninstall and then reinstall the Teams app. Uninstall Teams via Settings > Apps > Installed apps, then download and reinstall the latest version from Microsoft’s official store.

Step 8: Try a Different Fix

Some users have reported success using the older version of Microsoft Teams. To implement this:

  • Download and install an older version of Microsoft Teams.
  • Set this version to be the default chat app for Office using Step 3.
  • Open Outlook to check if presence status displays correctly, then consider reverting to the latest version if it works.

Pro Tip: Be sure to back up any necessary data before making changes.

Additional Tips

  • Always keep Microsoft Teams updated to ensure compatibility.
  • Check your internet connection—stability can affect status visibility.
  • Consider temporarily disabling firewall or antivirus software to check for conflicts.

Summary

By following the steps outlined in this guide, you can resolve visibility issues with user presence status in Outlook, ensuring that you can effectively communicate and collaborate with team members.

Conclusion

With proper configuration and troubleshooting steps, you can overcome presence status issues in Outlook. Proceed with the outlined methods, and don’t hesitate to reach out to Microsoft support for more complex issues.

FAQ (Frequently Asked Questions)

Why can’t I see the presence status in Outlook?

Presence status might not appear due to incorrect configurations, missing Teams app installation, or registry entry issues.

How do I set Teams as the default chat app in Outlook?

Open Teams, navigate to Settings, and check ‘Register Teams as the chat app for Office’.Restart the applications to apply changes.