Outlook App Stuck on Sign In Screen: How to Fix “Taking You to Sign In” Issue

Key Notes

  • Ensure a stable internet connection to avoid sign-in issues.
  • Check the Gmail service status for any outages.
  • Resetting the Outlook app can resolve persistent problems.

Quick Solutions to Fix the Outlook App Stuck at “Taking You to Sign In”

Experiencing issues with the new Outlook app? If you’re stuck on the “Taking you to sign in” screen while trying to log in to your Gmail account, follow these step-by-step troubleshooting methods to resolve the problem promptly.

Troubleshooting the New Outlook App Stuck at Sign-In

Step 1: Verify Your Internet Connection

The primary cause for being stuck at the sign-in screen can be a weak internet connection. To confirm your connection’s effectiveness, conduct a speed test using a service like Fast.com. If your internet isn’t performing well, reboot your router and ascertain that there are no issues with your DNS settings or if you’re utilizing a VPN.

Pro Tip: Resetting your router can often improve your connection stability.

Step 2: Check Gmail Service Status

If you’re encountering issues while accessing your Gmail account, it’s wise to check if Gmail services are down:

  • Navigate to the Google Workspace Status Dashboard.
  • Locate Gmail and observe the status icon displayed. A green tick indicates functionality, while a red cross signifies downtime.

Gmail outages are typically short-lived; thus, attempting login again after a brief wait may resolve your issue.

Step 3: Reset the Outlook App

If lagging issues persist, try resetting the Outlook app using these simple steps:

  • Open Windows Settings and access the Apps section.
  • Navigate to Installed apps, locate the Outlook (new) app and click on the three dots adjacent to it.
  • Select Advanced Settings.
  • Scroll down to find the Reset or Repair option, and choose one to resolve any internal issues.

Step 4: Re-sign Into the Outlook App

If the app persists in getting stuck, logging out and then re-signing into the app may help:

  • Click on the Settings icon at the top bar.
  • Access the Accounts section and locate your Outlook account.
  • Select Manage and then choose Remove account.
  • After a brief pause, try signing back into your account.

Additional Tips

  • Ensure your Outlook app is updated to the latest version.
  • Consider reinstalling the app if problems remain unresolved.
  • Look into clearing the app cache for optimum performance.

Summary

Stuck on the “Taking you to sign in” screen in the new Outlook app? By performing a few straightforward checks like confirming your internet connection, verifying Gmail service status, resetting the app, or re-signing into your account, you can effectively troubleshoot and resolve this issue.

Conclusion

By following these steps, you should be able to overcome the sign-in issues with the new Outlook app. If problems persist, don’t hesitate to consult further support or consider using an alternative method to access your emails.

FAQ (Frequently Asked Questions)

Why is my Outlook app asking me to sign in again?

This typically occurs when the Outlook app’s stored data becomes corrupted, preventing it from retaining your login information. Reinstalling or repairing the app often resolves this.

How do I manually clear the cache in Outlook?

To clear the cache, navigate to the %appdata%\Local\Microsoft\Outlook directory and delete all files found in the RoamCache folder.