Unable to Sign In to Microsoft Edge Using My Microsoft Account

Microsoft Edge offers users the capability to log in using a Microsoft account. Once you log into Edge with your Microsoft account, all your browsing history, bookmarks, and extensions are synchronized with the cloud. This feature allows you to back up or restore your bookmarks and other relevant data on any device, just by logging in with the same Microsoft account. However, some users encounter difficulties when trying to sign into Edge with their Microsoft account. If you find yourself facing this issue, refer to the solutions outlined in this article.

Trouble Signing into Edge with Your Microsoft Account

If you’re unable to sign into Edge with a Microsoft account, consider the following troubleshooting steps. Before you start, ensure that Edge is updated to the latest version.

1. Log into Windows with a Microsoft account rather than a local account.
2. Remove any unused blank profiles in Edge.
3. Clear your cache and cookies.
4. Delete stored credentials.
5. Unlink your account from Microsoft Authenticator.
6. Change your account password.
7. Reset Edge to its default settings.

Each of these solutions is detailed further below:

1] Use a Microsoft Account to Log into Windows

Ensure you are signed into your Windows system using an Administrator account. If you’re currently using a Local account, switch to your Microsoft account. You may also convert your local account into an administrator account if necessary.

2] Remove Any Blank Profiles in Edge

Having unused or blank profiles in Edge can lead to login issues. Check for and delete any profiles that you don’t utilize.

To delete blank profiles, follow these steps:

1. Launch Edge and access Settings.
2. Choose Profiles from the menu on the left.
3. Scroll to the bottom of the right pane and click the Delete button next to any unused profiles.

3] Clear Cache and Cookies

Try clearing your cache and cookies to see if it resolves the login issue. You can do this quickly by pressing Ctrl + Shift + Delete, which opens the Delete browsing data window. From there, select the checkboxes for Cookies and Cache, then click Clear now.

4] Clear Stored Credentials

If problems continue, try clearing your stored credentials. Follow these steps:

1. Open the Control Panel.
2. Set the View by option to Category.
3. Navigate to User Accounts > Credentials Manager.
4. Select Windows Credentials.
5. Delete any entries associated with your account by expanding each one and clicking Remove.
6. Confirm the deletion by selecting Yes.

Also, ensure to search for any Edge-related credentials and delete them as well.

5] Disconnect Your Account from Microsoft Authenticator

If you’re using Microsoft Authenticator for added security, try removing your account from the app. Consider choosing another two-step verification method. Once you’ve removed your account from Microsoft Authenticator, attempt to log into Microsoft Edge again. You can always add your account back to the app later if this resolves your issue.

6] Change Your Password

1. In a different web browser, sign in to your Microsoft account.
2. Select Account from the left sidebar.
3. Click on the Change Password option located on the right.
4. Input your current and new passwords.
5. Click Save to confirm your changes.

After resetting your password, attempt to log into Edge once more with your Microsoft account.

7] Reset Edge

If you’re still encountering issues, consider resetting Edge to its factory default settings. This can often resolve persistent problems.

Hopefully, these suggestions will be of assistance.

Why Am I Unable to Access Microsoft Edge?

If Microsoft Edge is failing to open, there may be a bug or potential malware issue that is impacting its performance. To resolve this, ensure you’re running the latest version of Edge. Resetting Edge can also remedy various issues.

How Do I Log In to Microsoft Edge?

To sign into Microsoft Edge, click on the three dots located in the upper right corner and select Settings. Next, choose Profiles from the left menu. In the right pane, click the Sign in to sync data button and enter your Microsoft account login information.

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